Customer Service Representative

National Food Products Company | NFPC Group; Dubai; On-site; AED 72,000 - 96,000; Full time

Job summary

National Food Products Company | NFPC Group in Dubai is seeking a Customer Service Representative to professionally engage with customers, handle inquiries, and relay needs to the appropriate teams. You will be the frontline contact, providing accurate product information and solutions to customers.

The role requires 2+ years in a call center or customer support role, with strong active listening, verbal and written communication, problem solving, and multitasking abilities in a fast-paced

Qualifications

• 2+ years of experience in a similar field
• Experience working in a call center or customer support environment
• Strong active listening, verbal and written communication skills
• Strong problem-solving skills
• Ability to multitask and manage time effectively

Responsibilities

• Build a strong positive relationship by going above and beyond with customer service, ensuring that all questions and confirmations are handled appropriately
• Provide relevant and accurate information to existing and potential customers
• Deliver quality service to the customers
• Ensure adequate information is given to the customers
• Cascade the problem to relevant resources when needed
• Handling a large volume of inbound calls promptly
• Follow communication scripts and use knowledge of the company’s products and services
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with the escalation team

Skills

Call center experience

Active listening

Verbal communication

Written communication

Problem solving

Multitasking

Time management

Job description

With an incredible portfolio of food & beverage products, NFPC currently has an exciting opportunity for a talented Customer Service Representative to join our team.

JOB PURPOSE

The purpose of this role is to professionally interact with customers and fulfil their enquiries directly or communicate the customers’ needs to the appropriate resource within the company in a timely and accurate manner.

The Customer Service Agent is expected to enhance the sales and service experience of the business unit’s customers by acting as a direct point of contact for its customers. The role requires effective interaction with these customers to provide information in response to inquiries about products or services, and to handle all call center communication.

Responsibilities

• Build a strong positive relationship by going above and beyond with customer service, ensuring that all questions and confirmations are handled appropriately
• Provide relevant and accurate information to existing and potential customers
• Deliver quality service to the customers
• Ensure adequate information is given to the customers
• Cascade the problem to relevant resources when needed
• Handling a large volume of inbound calls promptly
• Follow communication scripts and use knowledge of the company’s products and services
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with the escalation team

Skills and Qualifications

• 2+ years of experience in a similar field
• Experience working in a call center or customer support environment
• Strong active listening, verbal and written communication skills
• Strong problem-solving skills
• Ability to multitask and manage time effectively