Customer Care Representative

Majid Al Futtaim; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Majid Al Futtaim in Dubai invites applications for a Customer Care Representative within MAF LifeStyle. You will support daily customer care operations, assist shoppers, and contribute to sales growth by delivering friendly, professional service.

This role requires a high school certificate, retail or sales background, fluency in English and Arabic, and at least one year in customer services. You will work with a diverse team to resolve inquiries and enhance the customer experience.

Qualifications

• High School Certificate.
• Retail or sales background.
• English & Arabic speaker.
• Minimum 1 year of experience in Customer services.

Responsibilities

• Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
• Process all customer requests accurately and efficiently.
• Focus on meeting the customer's expectations by utilizing all resolution options.
• Communicate pertinent information to all Contact Center associates.
• Communicate effectively and efficiently with all company associates and business contacts.
• Actively participate in regular team meetings and leadership meetings, as required.
• Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.

Skills

Customer service

Communication

Teamwork

Education

High School Certificate

Job description

JOB TITLE

Customer Care Representative | MAF LifeStyle | Customer Care

ROLE SUMMARY

Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.

ROLE PROFILE

• Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
• Process all customer requests accurately and efficiently.
• Focus on meeting the customer's expectations by utilizing all resolution options,
• Communicate pertinent information to all Contact Center associates.
• Communicate effectively and efficiently with all company associates and business contacts.
• Actively participate in regular team meetings and leadership meetings, as required.
• Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.

REQUIREMENTS

• High School Certificate
• Retail or sales background
• English & Arabic speaker
• Minimum 1 year of experience in Customer services