Customer Service Executive – High-Volume Order Processing

Antal International L.L.C-FZ; Dubai; On-site; AED 71,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Visa assistance

Air ticket

Performance Bonus

Job summary

Antal International L.L.C-FZ in Dubai is seeking a Customer Service Executive to manage high-volume order processing within a fast-paced FMCG distribution environment. You will support order entry, coordinate with Sales, Warehouse, Supply Chain and Finance, and ensure timely deliveries across a diverse product portfolio.

The role operates on a rotation with two days off per week and shifts from 8am–5pm, 10am–7pm or 11am–8pm.

Qualifications

• Bachelor's degree or equivalent preferred.
• 2–3 years in customer service, sales coordination, order management or sales administration.
• Experience in Oil & Gas, oilfield equipment, industrial supplies, spare parts, lubricants, chemicals, FMCG distribution or B2B trading is preferred.
• Demonstrable experience handling customer orders, preferably in a high-volume environment.
• Experience coordinating with Sales, Warehouse, Logistics and Finance teams.
• Working knowledge of ERP systems such as SAP, Oracle, Microsoft Dynamics or similar platforms.
• Good working knowledge of Microsoft Excel, Word and Outlook.

Responsibilities

• Process customer orders and LPOs accurately in the ERP system.
• Manage end-to-end order processing, from entry and confirmation through dispatch, delivery and invoicing.
• Respond to customer and Sales team queries relating to pricing, product availability, order status and delivery schedules.
• Follow up on orders placed on hold and coordinate with Sales and Credit Control for timely resolution.
• Monitor order fulfilment and proactively communicate delivery delays or changes to customers.
• Arrange urgent deliveries and support recovery of potential lost sales through stock checks and delivery planning.
• Coordinate with Warehouse, Supply Chain and Logistics teams to ensure timely and accurate order fulfilment.
• Verify product availability and allocation to correct distribution centre or location.
• Support stock transfers, stock receipts, returns and other inventory-related transactions.

Skills

Customer service

Order processing

Cross-functional coordination

Attention to detail

Education

Bachelor's degree

Tools

SAP

Oracle

Microsoft Dynamics

Job description

Customer Service Executive – High-Volume Order Processing

Location: Dubai, UAE Industry: FMCG Distribution / Trading

Salary : upto 7000 AED + Medical + Visa + Air ticket + Performance Bonus (annually)

Location: Dubai

This role will be on a rotational shift with 2 days off in a week, Saturday & Sunday will be a working day.3 shifts: 8am-5pm OR 10am-7pm OR 11am-8pm

Our client: is a market leader renowned for its excellence in the alcoholic beverage industry. The company boasts a world-class, diverse brand portfolio that spans all key categories and segments — including rare, limited edition, and exclusive labels. It proudly partners with many of the world’s top names in beer, wine, and spirits.

Role Purpose The Executive – Customer Service will support the Customer Experience Manager in managing customer orders, coordinating order fulfilment and ensuring timely deliveries across a diverse product portfolio. The role requires strong order processing capabilities, attention to detail and effective coordination with Sales, Warehouse, Supply Chain, Logistics and Finance teams.

Candidates with experience in Oil & Gas, industrial equipment distribution, spare parts, lubricants or other B2B distribution environments are encouraged to apply, particularly those experienced in handling high-volume customer orders.

Key Responsibilities

Customer Service & Order Management

• Process customer purchase orders and LPOs accurately in the ERP system.

• Manage end-to-end order processing, from order entry and confirmation through dispatch, delivery and invoicing.

• Respond to customer and Sales team queries relating to pricing, product availability, order status and delivery schedules.

• Follow up on orders placed on hold and coordinate with Sales and Credit Control for timely resolution.

• Monitor order fulfilment and proactively communicate delivery delays or changes to customers.

• Arrange urgent deliveries and support the recovery of potential lost sales through stock checks and delivery planning.

Stock & Logistics Coordination

• Coordinate with Warehouse, Supply Chain and Logistics teams to ensure timely and accurate order fulfilment.

• Verify product availability and ensure orders are allocated to the correct distribution centre or location.

• Support stock transfers, stock receipts, returns and other inventory-related transactions.

• Investigate delivery discrepancies, picking errors, damaged goods and customer returns.

• Coordinate stock-related credit notes and communicate resolutions to relevant stakeholders.

Sales & Finance Coordination

• Support Sales teams with customer order updates, pricing information and product availability.

• Coordinate with Finance and Credit Control regarding invoicing discrepancies, credit holds and outstanding order issues.

• Ensure accurate preparation and maintenance of sales orders, LPOs, delivery notes, invoices and related documentation.

Reporting & Documentation

• Maintain accurate customer records, order documentation and ERP data.

• Prepare reports on order processing, delivery performance, returns and outstanding orders.

• Monitor order accuracy and delivery timelines, identifying recurring issues and opportunities for improvement.

• Support process improvement initiatives to enhance customer satisfaction and operational efficiency.

Desired Candidate Profile

• Bachelor's degree or equivalent qualification preferred.

• 2–3 years of experience in customer service, sales coordination, order management or sales administration.

• Experience in Oil & Gas, oilfield equipment, industrial supplies, spare parts, lubricants, chemicals, FMCG distribution or B2B trading is preferred.

• Demonstrable experience handling customer orders, preferably in a high-volume environment.

• Experience coordinating with Sales, Warehouse, Logistics and Finance teams.

• Working knowledge of ERP systems such as SAP, Oracle, Microsoft Dynamics or similar platforms.

• Good working knowledge of Microsoft Excel, Word and Outlook.

Key Skills & Competencies

• Customer service and relationship management

• Accurate and efficient order processing

• Order fulfilment and delivery coordination

• Stock availability and inventory coordination

• Problem-solving and issue resolution

• Cross-functional stakeholder coordination

• Strong attention to detail and data accuracy

• Ability to work in a fast-paced, customer-focused environment

• Ownership, accountability and teamwork

Key Performance Indicators

• Accuracy of customer orders processed

• Timely order fulfilment and delivery performance

• Reduction in order discrepancies and stock-related returns

• Timely resolution of customer queries and delivery issues

• Accuracy of customer records and order documentation

• Customer satisfaction and service quality