Customer Service Representative

Naffco Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

NAFFCO is seeking a Customer Service Representative to handle inquiries, provide timely support, and coordinate with internal departments to ensure high customer satisfaction. The role requires excellent communication, coordination, and strong problem-solving abilities.

The position is on-site in Dubai, demanding a proactive and detail-oriented team player who can manage multiple tasks and provide precise information to customers and colleagues.

Qualifications

• Bachelor’s degree or relevant qualification.
• Experience in customer service, customer support, or related role preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good coordination and follow-up skills.

Responsibilities

• Handle customer inquiries through phone, email, and other channels.
• Provide accurate information regarding products, services, orders, and customer requests.
• Coordinate with internal departments to resolve customer issues and follow up on requests.
• Maintain accurate records of customer interactions, requests, and complaints.
• Monitor customer requests and ensure timely responses and resolutions.
• Handle customer complaints professionally and escalate complex issues when required.
• Follow up with customers to ensure satisfactory resolution of concerns.
• Support the team in maintaining a high standard of customer service.
• Prepare and maintain necessary reports and documentation.
• Perform other customer service and administrative duties as assigned.

Skills

Customer Service

Communication Skills

Problem Solving

Coordination & Follow-up

Complaint Handling

Time Management

Teamwork

Attention to Detail

Education

Bachelor’s degree or relevant qualification

Job description

Job Summary

NAFFCO is looking for a Customer Service Representative to handle customer inquiries, provide timely support, coordinate with internal departments, and ensure a high level of customer satisfaction. The role requires excellent communication, coordination, and problem-solving skills.

Key Responsibilities

• Handle customer inquiries through phone, email, and other communication channels.
• Provide accurate information regarding products, services, orders, and customer requests.
• Coordinate with relevant internal departments to resolve customer issues and follow up on pending requests.
• Maintain accurate records of customer interactions, requests, and complaints.
• Monitor customer requests and ensure timely responses and resolutions.
• Handle customer complaints professionally and elevate complex issues when required.
• Follow up with customers to ensure satisfactory resolution of their concerns.
• Support the team in maintaining a high standard of customer service.
• Prepare and maintain necessary reports and documentation.
• Perform other customer service and administrative duties as assigned.

Requirements

• Bachelor’s degree or relevant qualification.
• Previous experience in customer service, customer support, or a related role is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good coordination and follow-up skills.
• Proficiency in MS Office and basic computer applications.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Customer-focused attitude with strong attention to detail.

Skills & Competencies

• Customer Service
• Communication Skills
• Problem Solving
• Coordination & Follow-up
• Complaint Handling
• Time Management
• Teamwork
• Attention to Detail