Customer Service Representative

Duserve Facility Management; Dubai; On-site; AED 66,960 - 100,440; Full time

Job summary

Duserve Facility Management in Dubai is seeking an administrative and customer support professional to greet visitors, manage the reception counter and perform related duties in Dubai. You will handle calls, emails, and coordinate with teams to ensure smooth front-line operations.

The role also emphasizes Information Security Risk compliance, adherence to QHSSE standards, and enforcing company policies. You may perform ad-hoc tasks, train UAE Nationals, and support in maintaining quality, safety

Qualifications

• Follow departmental policies, processes, SOPs to ensure work is controlled and consistent.
• Adhere to quality, health, safety and environmental procedures and controls for safety and compliance.
• Perform ad-hoc duties and mentor UAE Nationals if assigned.

Responsibilities

• Meet and greet clients and visitors; attend to calls and emails professionally.
• Assign leads from all channels; manage agent agreements and commissions; support renewals.
• Ensure confidentiality, integrity, and availability of business information per IS policies.

Skills

Administrative Know-how

Reports preparation

Education

Bachelor's Degree in any discipline or equivalent

Minimum 3 years’ experience in similar role

Job description

To provide administrative and customer support, manning the reception counter and other duties according to the defined standards and policies

Key accountabilities

Description Performance Indicators

• Customer Service Management: Meet and greet clients and visitors. Attend to customer calls and respond to emails in timely and professional manners. Assign the leads received from all channels. Responsible for the Agent agreements and commissions. Support in the renewal of agreements for existing customers
• Information Security Risk (ISR) Compliances: Be responsible for ensuring confidentiality, integrity, and availability of business information are maintained by adhering to the corporation’s information security policies, processes, and programs. Stay always informed about the changes in the corporation’s information security management system and ensure compliance with existing and future information security regulations.

Job Description

• Policies and procedures: Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• QHSSE: Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed
• AD-HOC REQUESTS: Perform additional duties commensurate with the current role, as and when requested by the direct manager. Train, develop and mentor UAE Nationals, if assigned

Knowledge & Technical Skills

• Administrative Know-how
• Reports preparation

Qualifications

• Bachelor’s Degree in any discipline or equivalent or Undergraduate with adequate experiences
• Minimum 3 years’ experience in similar role for similar industry