Customer Experience Specialist

NAFFCO Careers; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

NAFFCO is seeking a Customer Service Representative to handle inquiries, provide timely support, and coordinate with internal departments to ensure high customer satisfaction. The role requires excellent communication, coordination, and strong problem-solving abilities.

The position is on-site in Dubai, demanding a proactive and detail-oriented team player who can manage multiple tasks and provide precise information to customers and colleagues.

Qualifications

• Bachelor’s degree or relevant qualification.
• Experience in customer service, customer support, or related role preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good coordination and follow-up skills.

Responsibilities

• Handle customer inquiries through phone, email, and other channels.
• Provide accurate information regarding products, services, orders, and customer requests.
• Coordinate with internal departments to resolve customer issues and follow up on requests.
• Maintain accurate records of customer interactions, requests, and complaints.
• Monitor customer requests and ensure timely responses and resolutions.
• Handle customer complaints professionally and escalate complex issues when required.
• Follow up with customers to ensure satisfactory resolution of concerns.
• Support the team in maintaining a high standard of customer service.
• Prepare and maintain necessary reports and documentation.
• Perform other customer service and administrative duties as assigned.

Skills

Customer Service

Communication Skills

Problem Solving

Coordination & Follow-up

Complaint Handling

Time Management

Teamwork

Attention to Detail

Education

Bachelor’s degree or relevant qualification

Job description

Job Summary

NAFFCO is looking for a Customer Service Representative to handle customer inquiries, provide timely support, coordinate with internal departments, and ensure a high level of customer satisfaction. The role requires excellent communication, coordination, and problem-solving skills.

Key Responsibilities

• Handle customer inquiries through phone, email, and other communication channels.

• Provide accurate information regarding products, services, orders, and customer requests.

• Coordinate with relevant internal departments to resolve customer issues and follow up on pending requests.

• Maintain accurate records of customer interactions, requests, and complaints.

• Monitor customer requests and ensure timely responses and resolutions.

• Handle customer complaints professionally and escalate complex issues when required.

• Follow up with customers to ensure satisfactory resolution of their concerns.

• Support the team in maintaining a high standard of customer service.

• Prepare and maintain necessary reports and documentation.

• Perform other customer service and administrative duties as assigned.

Requirements

• Bachelor’s degree or relevant qualification.

• Previous experience in customer service, customer support, or a related role is preferred.

• Excellent verbal and written communication skills.

• Strong interpersonal and problem-solving abilities.

• Good coordination and follow-up skills.

• Proficiency in MS Office and basic computer applications.

• Ability to work effectively in a fast-paced, team-oriented environment.

• Customer-focused attitude with strong attention to detail.

Skills & Competencies

• Customer Service

• Communication Skills

• Problem Solving

• Coordination & Follow-up

• Complaint Handling

• Time Management

• Teamwork

• Attention to Detail