Customer Service Representative

Duserve Facilities Management; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

Duserve Facilities Management in Dubai Emirate is looking for a candidate to provide administrative and customer support at reception. The role entails managing client interactions, ensuring information security compliance, and adhering to departmental policies.

The ideal candidate must hold a Bachelor's Degree and have a minimum of 3 years of experience in a similar role. Strong communication skills and administrative know-how are essential for ensuring high-quality service and compliance with health and safety standards.

Qualifications

• 3 years experience in a similar role for a similar industry.

Responsibilities

• Meet and greet clients and visitors.
• Attend to customer calls and respond to emails in a timely and professional manner.
• Ensure confidentiality, integrity, and availability of business information.

Skills

Administrative know-how

Effective communication skills

Report preparation

Education

Bachelor's Degree in any discipline or equivalent

Job description

Job Purpose

To provide administrative and customer support manning the reception counter and other duties according to the defined standards and policies.

Key Accountabilities

• Customer Service Management:
  • Meet and greet clients and visitors.
  • Attend to customer calls and respond to emails in a timely and professional manner.
  • Assign the leads received from all channels.
  • Responsible for the Agent agreements and commissions.
  • Support in the renewal of agreements for existing customers.
• Information Security Risk (ISR) Compliance:
  • Ensure confidentiality, integrity, and availability of business information are maintained by adhering to information security policies, processes, and programs.
  • Stay always informed about changes in the corporation’s information security management system and ensure compliance with existing and future information security regulations.
• Policies and Procedures:
  • Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• QHSSE:
  • Ensure all relevant quality, health, safety, and environmental procedures, instructions, and controls are adhered to so that the safety of employees, quality of products/services, and environmental compliance can be guaranteed.
• AD-HOC Requests:
  • Perform additional duties commensurate with the current role as and when requested by the direct manager.
  • Train, develop, and mentor UAE Nationals if assigned.

Knowledge and Technical Skills

• Administrative know-how
• Effective communication skills
• Report preparation

Minimum Qualifications

• Minimum Education: Bachelor's Degree in any discipline or equivalent, or Undergraduate with adequate experience.
• Minimum Experience: 3 years experience in a similar role for a similar industry.