Last Mile Dispatch Coordinator – E-commerce

Al Tayer Group Career site; United Arab Emirates; On-site; AED 70,000 - 100,000; Full time

Job summary

Al Tayer Insignia in the United Arab Emirates is hiring a Last Mile Dispatch Coordinator – E-commerce to provide top-notch customer service by delivering prompt responses and accurate delivery information. You will play a key role in coordinating with dispatch teams and stores to meet delivery schedules and resolve issues efficiently.

The role requires 2-4 years in logistics, a Diploma or Pre-University, and involves maintaining service standards, handling feedback, and ensuring HSE compliance

Qualifications

• Diploma or Pre-University
• 2-4 years relevant experience in logistics Industry

Responsibilities

• Handle customer calls and provide delivery information and appointment scheduling for D&A; liaise with delivery team to monitor lateness.
• Coordinate with the dispatch team to ensure products are dispatched as per schedule.
• Coordinate with stores to understand delivery terms and ensure services are provided during delivery.
• Address customer complaints by directing to the right people or providing accurate information.
• Adhere to service standards and escalation processes to meet KPI targets.
• Take feedback from customers and document delivery records and escalations for action.
• Train and monitor the delivery team to maintain high customer satisfaction.
• Maintain HSE practices to minimize risk and damage; remind colleagues about HSE processes.
• Review operations for risk management and escalate concerns to the HSE committee.

Education

Diploma or Pre-University

Job description

Last Mile Dispatch Coordinator – E-commerce

United Arab Emirates

About Us

At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

Job Description

Job Purpose

To provide high quality customer service to clients by providing prompt responses to all queries, effective issue resolution and accurate information on all deliveries

Responsibilities

Functional Roles and Responsibilities

• Handle customer calls and provide them with the right information regarding the products and deliveries, Phone customers to set appointment for D&A 2 days prior to delivery and liaise with the delivery team to keep track of any late deliveries and phone up customers to inform the delays.
• Coordinate with the dispatch team to ensure products are dispatched as per the schedule
• Coordinate with the stores to understand the delivery terms & conditions of the products and ensure all the services are provided during the delivery
• Address all the customer complaints by directing to the right people or by providing the right information
• Adhere to service standards on response time for all queries raised or received and follow appropriate escalation process for timely and effective accurate receipt of information thereby achieving company and customer specified KPIs.
• Take regular feedback from the customers and to present to the different departments on complaints received, response time etc. maintain all delivery records and driver / customer feedback and escalated them to Sr. Customer Service Executive for appropriate action.
• Train & monitor the delivery team to ensure high level of customer satisfaction
• Maintain HSE practices in the working environment in order to minimize the opportunity of damage property and injury to self and colleagues. Pro-actively remind colleagues to behave in line with the HSE processes defined by the company.
• Review Operational processes from a risk management perspective; identify and qualify new areas of risks and escalated concerns to the HSE committee appointed by the company.

Qualifications

Education/Certification and Continued Education

• Diploma or Pre-University
  

Years of Experience

• 2-4 years relevant experience in logistics Industry