Customer Care Representative (UAE National)

Al Tayer Group Career site; Dubai; On-site; AED 36,000 - 60,000; Full time

Job summary

Al Tayer Group in Dubai seeks a Customer Care Representative (UAE National) to warmly welcome customers, answer calls, and deliver essential support. The role involves directing customers to the right service advisor and ensuring a smooth visit, from seating to follow-up.

A High School certificate is required, with 1-2 years in customer service preferred, and exposure to a multicultural environment is advantageous.

Qualifications

• High school certificate required.
• 1-2 years relevant experience preferred.
• Customer service experience is an advantage.

Responsibilities

• Welcome customers courteously and answer inquiries.
• Handle phone calls efficiently and provide necessary information.
• Guide customers to the appropriate advisor and ensure seating comfort.
• Direct customers to relevant staff and assist with follow-up.
• Support reception with courtesy vehicle logistics and housekeeping.
• Maintain cleanliness and a professional reception image.

Skills

Customer service

Multicultural exposure

Professional appearance

Excellent communication

Education

High school certificate

Job description

Customer Care Representative (UAE National)

Job Description

To welcome the customers in a courteous and to answer phone efficiently and provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.

Responsibilities

Functional Roles and Responsibilities

• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor
• Direct the customer to the relevant advisor who will attend to him
• Call customers to get follow feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Qualifications

Education/Certification and Continued Education

• High school Certificate

Years of Experience

• 1-2 years relevant experience

Knowledge and Skills

• Customer service skills/ certification is an advantage
• Exposure to multicultural environment
• Well groomed with pleasant personality
• Excellent communication skills