Customer Service & Operations Executive Opportunities at Kricon Global FZCO in Dubai

AE Jobs; Dubai; On-site; AED 156,000 - 246,000; Full time

Benefits offered by this job

Medical insurance

Visa support

Job summary

Kricon Global FZCO in Dubai is seeking a Customer Service & Operations Executive to support its growing Dubai office. The role combines customer service excellence with operational coordination for ISO tank container operations across regions.

You will liaise with international teams, manage bookings and documentation, and monitor shipments from start to finish, delivering timely updates and high-quality service.

Qualifications

• 2–5 years of experience in logistics, freight forwarding, tank container operations, or related field.
• Experience with ISO tank, bulk liquid, or chemical transportation highly preferred.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Act as the primary point of contact for customer inquiries, bookings, and shipment updates.
• Coordinate ISO tank movements, including planning, scheduling, documentation, and operational follow-up.
• Communicate with shipping lines, depots, transport providers, and cleaning stations.
• Monitor shipments from start to finish and resolve delays or operational challenges.
• Manage logistics documentation: bookings, invoices, certificates, and customs-related paperwork.
• Coordinate with international teams and partners across Europe, the Middle East, Africa, and Asia.
• Support development and improvement of local operational processes in the Dubai office.
• Ensure customers receive timely updates and high-quality service throughout the shipment process.

Skills

Logistics coordination

Customer service

Communication

Time management

Cross-cultural collaboration

Job description

Customer Service & Operations Executive Opportunities at Kricon Global FZCO in Dubai

________
The logistics and transportation industry continues to create exciting career opportunities for professionals who can combine customer service expertise with strong operational coordination skills. Companies managing international supply chains are seeking individuals who can handle customer relationships, coordinate complex shipments, and ensure smooth logistics operations across global markets.

Kricon Global FZCO is expanding its ISO tank container operations in the region and is currently hiring a Customer Service & Operations Executive to support its growing Dubai office. This role offers an excellent opportunity for professionals with logistics experience who are looking to be part of a developing international operation and contribute to building efficient processes from the ground up.

Job Title:

Customer Service & Operations Executive.

Location:

- Dubai, United Arab Emirates.

Key Responsibilities:

• Act as the primary point of contact for customer inquiries, bookings, and shipment updates.
• Coordinate ISO tank movements, including planning, scheduling, documentation, and operational follow-up.
• Communicate with shipping lines, depots, transport providers, and cleaning stations.
• Monitor shipments from start to finish and proactively resolve delays or operational challenges.
• Manage logistics documentation, including bookings, invoices, certificates, and customs-related paperwork.
• Coordinate with international teams and partners across Europe, the Middle East, Africa, and Asia.
• Support the development and improvement of local operational processes in the Dubai office.
• Ensure customers receive timely updates and high-quality service throughout the shipment process.

Requirements:

• 2–5 years of experience in logistics, freight forwarding, tank container operations, or a related field.
• Experience with ISO tank, bulk liquid, or chemical transportation is highly preferred.
• Strong ability to work independently while collaborating with international teams across different time zones.
• Excellent communication skills with a customer-focused approach.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Must be based in Dubai, UAE.
• Fluent in English; additional languages are an advantage.

What We Offer:

• Opportunity to be part of the founding team for the new Dubai office.
• Exposure to international logistics operations across EMEA and Asia.
• Medical insurance.
• Visa support.
• Career growth opportunities as the Dubai operation expands.
• #Dubai #Customer_Care