Customer Service Officer - Snow Experience

Majid Al Futtaim; Dubai; On-site; AED 56,000 - 84,000; Full time

Job summary

Majid Al Futtaim Entertainment is seeking a Customer Service Officer - Snow Experience in Dubai to guide guests, process bookings, and upsell offerings. You will handle transactions, answer queries, and ensure safety and quality standards are met.

Ideal candidates bring 0-3 years in customer-facing roles, strong guest focus, and basic English proficiency. The role offers full-time hours in a busy leisure environment with opportunities for career growth within a renowned regional group.

Qualifications

• 0-3 years of experience in customer service, F&B, retail, hospitality, leisure, or a related customer-facing environment.
• Strong customer service orientation with genuine focus on guest satisfaction.
• Comfortable communicating with customers from different backgrounds and age groups.
• Basic English proficiency with clear verbal and written communication skills.

Responsibilities

• Welcome guests professionally and provide clear assistance throughout their visit.
• Respond to customer inquiries regarding experiences, products, bookings, facilities, promotions, and available services.
• Promote relevant offers and packages while using upselling and cross-selling techniques.
• Handle bookings and sales transactions accurately through approved operating systems and procedures.
• Manage customer complaints calmly and apply escalation procedures when needed.
• Maintain up-to-date knowledge of products, services, pricing, and promotional activities.
• Process cash transactions accurately and follow cash handling controls.
• Support food and beverage service activities while maintaining hygiene standards.
• Conduct stock checks and monitor supplies and equipment.
• Follow Health, Safety, and Environment policies and SOPs.

Skills

Customer service

Guest engagement

Booking assistance

Upselling

Cash handling

Point-of-sale

Team collaboration

Leisure operations

Education

Minimum High School Certificate

Tools

POS systems

Job description

Customer Service Officer - Snow Experience

Location: Dubai, United Arab Emirates

Industry: Entertainment

Function: Customer Service

Experience: 0-3 years of relevant customer service, F&B, retail, or hospitality experience preferred

Job Type: Full-time

Salary: 5000-7500

Gender: Any

Candidate Nationality: Any

Country: United Arab Emirates

City: Dubai

Role Context

The Customer Service Officer - Snow Experience supports the guest journey across Global Snow operations by combining service, sales, operational awareness, and safety responsibilities. The position acts as a frontline contact for visitors, helping with bookings, purchases, inquiries, complaints, and activity-related guidance while ensuring guests receive accurate information and professional assistance.

Strong execution in this role contributes directly to customer satisfaction, repeat visits, revenue generation, and safe entertainment operations.

Key Responsibilities

• Welcome guests professionally and provide clear assistance throughout their visit.
• Respond to customer inquiries regarding experiences, products, bookings, facilities, promotions, and available services.
• Promote relevant offers and packages while using appropriate upselling and cross-selling techniques to support revenue growth.
• Handle bookings and sales transactions accurately through approved operating systems and procedures.
• Manage customer complaints calmly and apply the correct escalation process when additional support is required.
• Maintain up-to-date knowledge of products, services, pricing, operating procedures, and promotional activities.
• Process cash transactions correctly, provide accurate change, and follow established cash handling controls.
• Support food and beverage service activities while maintaining required food hygiene and safety standards.
• Conduct stock checks and monitor supplies, merchandise, equipment, and operational inventory as assigned.
• Ensure equipment and supplies are stored safely and in accordance with operating requirements.
• Follow Health, Safety, and Environment policies, approved SOPs, and personal protective equipment requirements.
• Report incidents, unsafe conditions, hazards, or operational concerns through the correct internal channels.
• Apply child safeguarding procedures and remain alert to guest safety requirements in customer-facing areas.
• Work closely with colleagues to maintain smooth operations during busy periods, events, and changing guest volumes.
• Support additional operational duties when required while maintaining company service and safety standards.

Ideal Profile

• Minimum High School Certificate.
• 0-3 years of experience in customer service, F&B, retail, hospitality, leisure, or a related customer-facing environment is preferred.
• Strong customer service orientation with genuine focus on guest satisfaction.
• Comfortable communicating with customers from different backgrounds and age groups.
• Basic English proficiency with clear verbal and written communication skills.
• Basic computer literacy for bookings, transactions, and routine operational systems.
• Friendly, energetic, approachable, and confident in direct customer interaction.
• Able to work effectively as part of a team in a busy leisure environment.
• Comfortable handling cash, sales transactions, customer inquiries, and service issues.
• Willing to follow detailed operational, safety, food hygiene, and safeguarding procedures.
• Flexible in supporting changing operational priorities and guest volumes.

Skills Set

• Customer service
• Guest engagement
• Booking assistance
• Ticket and sales support
• Upselling
• Cross-selling
• Cash handling
• Point-of-sale transactions
• Complaint handling
• Customer inquiry resolution
• Product knowledge
• Food hygiene
• Food safety
• Inventory monitoring
• Stock checks
• Equipment storage
• Health and Safety
• HSE compliance
• Personal protective equipment
• Standard operating procedures
• Incident reporting
• Child safeguarding
• Basic computer literacy
• Team collaboration
• Leisure operations

Why Join Us

This opportunity provides practical experience within a high-traffic Entertainment environment where guest service, sales, safety, and operations come together every day. Working within Majid Al Futtaim Entertainment offers exposure to established leisure brands, diverse customers, structured operating standards, and continuous customer interaction, making the role a strong platform for building a long-term career in entertainment, hospitality, and customer experience operations.

About the Company

Majid Al Futtaim operates major retail, shopping mall, community, and entertainment businesses across the Middle East, North Africa, and Central Asia. Majid Al Futtaim Entertainment manages popular leisure and entertainment destinations where customer experience, operational safety, service quality, and memorable visitor experiences are central to daily operations.