Customer Service Executive

Vega Worldwide Logistics LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Vega Worldwide Logistics LLC in Dubai is seeking a customer-focused Customer Service Executive to join our team and help coordinate shipments, respond to inquiries and ensure smooth operations.

The ideal candidate has a Bachelor's degree, 1–2 years in logistics or freight forwarding, strong communication, and excellent organizational skills to support vendors, customers and internal teams.

Qualifications

• Bachelor's degree required.
• 1–2 years of logistics or freight forwarding experience preferred.
• Strong communication and problem-solving skills.
• Excellent organizational and follow-up abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle customer inquiries and provide prompt, professional support.
• Manage shipment bookings and coordinate with customers and vendors.
• Prepare POs and shipping-related documentation.
• Monitor shipment progress and ensure timely deliveries.
• Coordinate with internal departments to resolve issues.
• Follow up on pending bookings and shipment status.
• Build strong customer relationships and contribute to customer satisfaction and retention.

Skills

Customer service

Communication

Organization

Problem-solving

Multitasking

Follow-up

Education

Bachelor's degree

Tools

MS Office

CRM software

Job description

Vega Worldwide Logistics LLC is looking for a customer-focused and organized Customer Service Executive to join its team in Dubai. This is an excellent opportunity for professionals who are passionate about delivering outstanding customer service while building a rewarding career in the logistics and freight forwarding industry.

The ideal candidate will be responsible for managing customer inquiries, coordinating shipment activities, preparing shipping documentation, and ensuring smooth communication between customers, vendors, and internal teams to deliver exceptional service.

Key Responsibilities:

• Handle customer inquiries and provide prompt, professional support.
• Manage shipment bookings and coordinate with customers and vendors.
• Prepare purchase orders (POs) and shipping-related documentation.
• Monitor shipment progress and ensure timely deliveries.
• Coordinate with internal departments to resolve customer and shipment issues.
• Follow up on pending bookings and shipment status.
• Build strong customer relationships and contribute to customer satisfaction and retention.

Requirements:

• Bachelor's Degree.
• 1-2 years of experience in logistics or freight forwarding is preferred.
• Strong communication and problem-solving skills.
• Excellent organizational and follow-up abilities.
• Ability to multitask and perform effectively in a fast-paced environment.

Strong knowledge of:

• MS Office applications
• CRM software
• Logistics operations, shipment coordination, and customer service