Customer Service Coordinator

applydubaijob.com; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Reliance UAE is seeking a Customer Service Coordinator to support its freight forwarding operations in Dubai. The role focuses on managing client relations, overseeing shipment communications, resolving logistical inquiries, and coordinating daily transport operations for immediate onboarding.

You will serve as the main contact for clients, provide shipment status updates, coordinate daily freight operations with internal teams and external partners, and track cargo movements while maintaining

Qualifications

• Work Experience: Minimum 2 years of direct customer service experience within a UAE-based freight forwarding firm.
• Skillset: Strong verbal and written communication abilities, operational freight knowledge, and dispute-resolution skills.
• Availability: Candidates must be ready to join immediately upon selection.

Responsibilities

• Serve as the main point of contact for clients, handling shipment status updates and service inquiries.
• Coordinate daily freight operations and transport logistics with internal teams and external logistics partners.
• Resolve operational issues, shipping delays, and customer concerns efficiently to maintain high service standards.
• Track cargo movements, prepare documentation, and maintain accurate client communication records.

Skills

Written & Verbal Communication

Freight Forwarding Knowledge

Immediate Availability

Job description

Job Title: Customer Service Coordinator

Company: Reliance UAE

Location: Dubai, United Arab Emirates

Employment Type: Full Time

Salary: Not Specified

Prerequisites

Minimum 2 Years Freight Forwarding Experience in UAE | Strong Written & Verbal Communication | Immediate Availability

Role Summary

Reliance UAE is seeking a Customer Service Coordinator to support its freight forwarding operations in Dubai. The position focuses on managing client relations, overseeing shipment communications, resolving logistical inquiries, and coordinating daily transport operations for immediate onboarding.

Primary Duties

• Serve as the main point of contact for clients, handling shipment status updates and service inquiries.
• Coordinate daily freight operations and transport logistics with internal teams and external logistics partners.
• Resolve operational issues, shipping delays, and customer concerns efficiently to maintain high service standards.
• Track cargo movements, prepare documentation, and maintain accurate client communication records.

Qualifications & Competencies

• Work Experience: Minimum 2 years of direct customer service experience within a UAE-based freight forwarding firm.
• Skillset: Strong verbal and written communication abilities, operational freight knowledge, and dispute-resolution skills.
• Availability: Candidates must be ready to join immediately upon selection.