Pricing Executive / Customer Service

FreightAce Shipping LLC; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

FreightAce Shipping LLC in Dubai is seeking a Pricing Executive/Customer Service professional to join our logistics team. The role focuses on preparing freight quotations, coordinating with customers and partners, and ensuring prompt responses to inquiries from diverse clients.

Candidates with a passion for freight forwarding, strong communication skills, and a customer-first attitude are encouraged to apply. Freshers with relevant knowledge are welcome on this on-site opportunity in Dubai.

Qualifications

• Strong communication and customer-handling skills.
• Knowledge of logistics and freight forwarding procedures.
• Experience with quotations, follow-ups and negotiations.
• Freshers with relevant logistics knowledge are welcome.

Responsibilities

• Prepare and follow up on freight quotations.
• Coordinate with customers, shipping lines, airlines and overseas agents.
• Respond to customer enquiries in a timely and professional manner.
• Follow up on freight rates, bookings and shipment status.
• Maintain strong customer relationships and provide excellent customer service.
• Support daily pricing and logistics coordination activities.

Skills

Communication skills

Customer service

Negotiation

Quotation preparation

Logistics knowledge

Education

Bachelor's or Diploma in Logistics/Supply Chain/Business Administration

Job description

FreightAce Shipping LLC is looking for a motivated and customer-focused Pricing Executive/Customer Service professional to join its growing logistics team in Dubai. This role is ideal for candidates who are passionate about freight forwarding, customer service, and building strong client relationships. The successful candidate will be responsible for preparing freight quotations, coordinating with customers and logistics partners, and ensuring prompt responses to customer enquiries. Experienced professionals as well as freshers with relevant logistics knowledge are encouraged to apply.

Key Responsibilities:

• Prepare and follow up on freight quotations.
• Coordinate with customers, shipping lines, airlines, and overseas agents.
• Respond to customer enquiries in a timely and professional manner.
• Follow up on freight rates, bookings, and shipment status.
• Maintain strong customer relationships and provide excellent customer service.
• Support daily pricing and logistics coordination activities.

Requirements:

• Strong communication and customer-handling skills.
• Basic knowledge of logistics and freight forwarding.
• Good follow-up and negotiation skills.
• Ability to handle customer enquiries and prepare quotations.
• Knowledge of import/export and freight forwarding procedures is an advantage.
• Experienced candidates or freshers with relevant logistics knowledge are welcome to apply.
• Female candidates are preferred. Bachelor's Degree or Diploma in Logistics, Supply Chain, Business Administration, or a related field (Estimated)