Customer Service Executive

Jotun Middle East, India and Africa (MEIA); Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading multinational company in Abu Dhabi is seeking a Customer Service professional responsible for managing the full order process, ensuring accurate and timely deliveries, and providing excellent service to clients. The ideal candidate should have a Bachelor's degree and at least two years of customer service experience, with fluency in English. The company offers competitive compensation, career development opportunities, and a supportive company culture.

Benefits

Competitive compensation and benefits

Continuous learning opportunities

Career development opportunities

Supportive company culture

Team building activities

Qualifications

• Minimum of two years of work experience in Customer Service.
• Ability to handle customer complaints effectively.
• Acts on own initiative and accepts responsibility.

Responsibilities

• Process and validate customer orders accurately.
• Handle invoices, credit notes, and customer returns.
• Log, monitor, and track customer complaints.

Skills

Fluency in English

Strong communication skills

Advanced Computer Skills

Knowledge of Microsoft Office

Arabic language skills

Education

Bachelor’s degree

Tools

Excel

Word

PowerPoint

Job description

This role is responsible for delivering excellent service to both internal and external customers. You will manage the full order process – from receiving and entering orders to monitoring deliveries, handling invoices, credits, and customer complaints – ensuring accuracy, efficiency, and a high level of customer satisfaction.

This position reports to the Customer Service Manager and is based in Musaffah, Abu Dhabi, UAE.

Responsibilities

• Process and validate customer orders accurately and within agreed timelines to meet delivery targets.
• Manage order entry, documentation, and coordinate with the warehouse to ensure smooth timely deliveries.
• Handle invoices, credit notes, and customer returns according to company guidelines.
• Resolve invoice discrepancies and ensure correct customer pricing is maintained at all times.
• Log, monitor, and track customer complaints in the system. Ensure timely follow-up and resolution.
• Communicate professionally and effectively with internal and external customers to ensure excellent service.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

We are looking for a candidate who:

• Holding Bachelor’s degree
• At least two years of work experience in Customers Service related field
• Fluency in English with strong communication skills. Arabic is an advantage
• Advanced Computer Skills: Knowledge of Microsoft Office (Excel, Word, PowerPoint) for reporting, data entry

The competencies we look for:

• Acts on own initiative, makes things happen and accepts responsibility for the results
• Develops people through delegation, empowerment and coaching; promotes career and self-development
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively
• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments
• Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development
• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals

What We Offer:

• Competitive compensation and benefits.
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning.
• Career development opportunities across multiple disciplines and geographies.
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team building and social activities.