Customer Service Agent - Logistics

HUMAN-AI-Z Nexus Technology; Abu Dhabi; On-site; AED 89,000 - 179,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology in Abu Dhabi is seeking a Logistics Customer Service Coordinator to support sales with quotations, pricing, and onboarding of new clients.

You will be the main contact for inquiries, bookings, and issue resolution, provide shipment updates, liaise with operations, and ensure accurate shipping documents.

The role requires strong communication, multitasking, and proficiency with CRM and MS Office.

Qualifications

• In-depth knowledge of import/export by sea and air freight.
• Knowledge of international freight costing and quotations and coordination with clients.
• Ability to negotiate with local and international agents.
• Strong communication, convincing and problem-solving ability.
• Ability to multitask and manage priorities in a fast-paced environment.
• Proficiency in CRM systems and Microsoft Office.
• Should be pro-active, attention to detail and accuracy.

Responsibilities

• Assist the sales team in preparing quotations, and pricing for logistics services.
• Follow up on leads, inquiries, and quotations to support conversion into business.
• Coordinate onboarding of new clients, including documentation and system setup.
• Act as the primary point of contact for customer inquiries, bookings, and issue resolution.
• Provide timely updates on shipment status, delays, and service changes.
• Handle customer complaints professionally and escalate when necessary.
• Build and maintain strong, long-term customer relationships.
• Liaise with operations, transport, and warehouse teams to ensure smooth execution of shipments.
• Coordinate bookings, documentation, and delivery schedules.
• Ensure accuracy of shipping documents, invoices, and customs paperwork where applicable.

Skills

Quotations & pricing

Lead follow-up

Onboarding

Customer inquiries

Shipment updates

Customer relationships

Cross-functional liaison

CRM systems

MS Office

Tools

CRM systems

Microsoft Office

Job description

• Assist the sales team in preparing quotations, and pricing for logistics services.


• Follow up on leads, inquiries, and quotations to support conversion into business.


• Coordinate onboarding of new clients, including documentation and system setup.


• Act as the primary point of contact for customer inquiries, bookings, and issue resolution.


• Provide timely updates on shipment status, delays, and service changes.


• Handle customer complaints professionally and escalat...e when necessary.


• Build and maintain strong, long-term customer relationships.


• Liaise with operations, transport, and warehouse teams to ensure smooth execution of shipments.


• Coordinate bookings, documentation, and delivery schedules.


• Ensure accuracy of shipping documents, invoices, and customs paperwork where applicable.

Desired Candidate Profile

• In-depth knowledge about import/export by sea and air freight.


• Knowledge about international freight costing and quotations and co-ordination with clients.


• Ability to negotiate with local and international agents.


• Strong communication, convincing and problem-solving ability.


• Ability to multitask and manage priorities in a fast-paced environment.


• Proficiency in CRM systems and Microsoft Office.


• Should be pro-active, attention to detail and accuracy.