Customer Service Agent (Arabic Speaker)

Black Pearl; Sharjah; On-site; AED 39,000 - 78,000; Full time

Job summary

Black Pearl Consult is seeking a Customer Service Agent to support daily customer service operations in Sajja, Sharjah. The role involves handling inquiries, processing orders, coordinating deliveries, and resolving complaints to ensure a smooth customer experience.

The ideal candidate will have 2–3 years in customer service, familiarity with ERP systems (especially Odoo), and strong English communication. Arabic language skills are a plus, and the position is based on-site in Sharjah.

Qualifications

• Bachelor’s degree or diploma in Business Administration, Customer Service, or related field is an advantage.
• Minimum 2–3 years of experience in customer service, preferably in furniture, retail, or trading industries.
• Good knowledge of customer service procedures, order processing, and delivery coordination.
• Experience using Odoo ERP software is highly preferred.
• Familiarity with Odoo Sales, Inventory, and customer order management modules is an advantage.
• Proficient in Microsoft Office, particularly Excel.
• Excellent verbal and written communication skills in English.
• Arabic communication skills are an advantage.
• Strong problem-solving, multitasking, and organisational abilities.
• Ability to handle customer complaints professionally and work under pressure.
• Willing to work in Sajja, Sharjah.

Responsibilities

• Handle incoming customer enquiries through phone calls, emails, WhatsApp, and other channels.
• Assist customers with product information, order status, availability, pricing, and delivery schedules.
• Process customer orders and update information in the ERP system (Odoo).
• Coordinate with warehouse, logistics, sales, and delivery teams for timely order fulfilment.
• Follow up on pending orders, deliveries, exchanges, and returns.
• Handle customer complaints professionally and provide solutions.
• Maintain accurate customer records and communication history.
• Monitor order progress and update customers on delays or changes.
• Coordinate with internal departments to resolve issues efficiently.
• Prepare daily customer service reports and maintain documentation.
• Ensure a high standard of customer satisfaction and professional communication.

Skills

Customer service

Communication

Multitasking

Organisational skills

Microsoft Excel

English proficiency

Arabic language advantage

Education

Bachelor’s degree or diploma in Business Administration / Customer Service

Tools

Odoo ERP

Odoo Sales

Odoo Inventory

Microsoft Office

Job description

Black Pearl Consult is looking for a customer-focused and organised Customer Service Agent to support daily customer service operations in Sajja, Sharjah. The successful candidate will be responsible for handling customer enquiries, processing orders, coordinating deliveries, resolving complaints, and ensuring a smooth customer experience.

The ideal candidate should have excellent communication and coordination skills, experience in customer service, and preferably knowledge of ERP systems, particularly Odoo.

Key Responsibilities

• Handle incoming customer enquiries through phone calls, emails, WhatsApp, and other communication channels.
  
• Assist customers with product information, order status, availability, pricing, and delivery schedules.
  
• Process customer orders and update relevant information in the company's ERP system, preferably Odoo.
  
• Coordinate with warehouse, logistics, sales, and delivery teams to ensure timely order fulfilment.
  
• Follow up on pending orders, deliveries, exchanges, and returns.
  
• Handle customer complaints and concerns professionally and provide appropriate solutions.
  
• Maintain accurate customer records, service requests, and communication history.
  
• Monitor order progress and proactively update customers on any delays or changes.
  
• Coordinate with internal departments to resolve customer-related issues efficiently.
  
• Prepare daily customer service reports and maintain proper documentation.
  
• Ensure a high standard of customer satisfaction and professional communication.
  
  

Requirements

• Bachelor's degree or diploma in Business Administration, Customer Service, or a related field is an advantage.
  
• Minimum 2-3 years of experience in customer service, preferably within furniture, retail, or trading industries.
  
• Good knowledge of customer service procedures, order processing, and delivery coordination.
  
• Experience using Odoo ERP software is highly preferred.
  
• Familiarity with Odoo Sales, Inventory, and customer order management modules is an advantage.
  
• Proficient in Microsoft Office, particularly Excel.
  
• Excellent verbal and written communication skills in English.
  
• Arabic communication skills are an advantage.
  
• Strong problem-solving, multitasking, and organisational abilities.
  
• Ability to handle customer complaints professionally and work under pressure.
  
• Willing to work in Sajja, Sharjah.