Customer Service Agent (Arabic Speaker)

Black Pearl; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Black Pearl Consult is seeking a customer-focused Customer Service Agent to support daily service operations in Sajja, Sharjah. You will handle customer inquiries, process orders, coordinate deliveries, resolve complaints and ensure a smooth customer experience.

Ideal candidates will have strong communication and coordination skills, experience in customer service, and knowledge of ERP systems, preferably Odoo.

Qualifications

• Experience in customer service is required.
• Strong communication and coordination skills.
• Experience with ERP systems preferred (Odoo).

Responsibilities

• Handle incoming customer enquiries via phone, email, WhatsApp and other channels.
• Assist customers with product information, order status, availability, pricing, and delivery schedules.
• Process orders and update ERP records (preferably Odoo).
• Coordinate with warehouse, logistics, sales and delivery teams for timely order fulfilment.
• Follow up on pending orders, deliveries, exchanges and returns.
• Handle complaints professionally and provide solutions.
• Maintain accurate customer records and communication history.
• Monitor order progress and update customers on delays or changes.
• Coordinate with internal teams to resolve issues efficiently.
• Prepare daily customer service reports and proper documentation.
• Ensure high customer satisfaction and professional communication.

Skills

Customer service

Communication

Coordination

ERP systems

Odoo

Tools

Odoo

Job description

Black Pearl Consult is looking for a customer-focused and organised Customer Service Agent to support daily customer service operations in Sajja, Sharjah. The successful candidate will be responsible for handling customer enquiries, processing orders, coordinating deliveries, resolving complaints, and ensuring a smooth customer experience.

The ideal candidate should have excellent communication and coordination skills, experience in customer service, and preferably knowledge of ERP systems, particularly Odoo.

Key Responsibilities

• Handle incoming customer enquiries through phone calls, emails, WhatsApp, and other communication channels.
• Assist customers with product information, order status, availability, pricing, and delivery schedules.
• Process customer orders and update relevant information in the company's ERP system, preferably Odoo.
• Coordinate with warehouse, logistics, sales, and delivery teams to ensure timely order fulfilment.
• Follow up on pending orders, deliveries, exchanges, and returns.
• Handle customer complaints and concerns professionally and provide appropriate solutions.
• Maintain accurate customer records, service requests, and communication history.
• Monitor order progress and proactively update customers on any delays or changes.
• Coordinate with internal departments to resolve customer-related issues efficiently.
• Prepare daily customer service reports and maintain proper documentation.
• Ensure a high standard of customer satisfaction and professional communication.