Customer Service Agent (Arabic Speaker)

Black Pearl Consult; Sharjah; On-site; AED 56,000 - 89,000; Full time

Job summary

Black Pearl Consult in Sharjah is seeking a Customer Service Agent to support daily operations. You will handle inquiries, assist with product information, process orders, and coordinate deliveries to ensure a smooth customer experience.

The ideal candidate has 2–3 years in customer service, strong English communication, and experience with ERP systems, preferably Odoo. Arabic is a plus, and proficiency in MS Office is expected.

Qualifications

• 2–3 years of experience in customer service, preferably in furniture, retail or trading sectors.
• Experience with order processing and delivery coordination.
• ERP experience, preferably Odoo, is highly preferred.
• Excellent verbal and written English communication; Arabic is a plus.

Responsibilities

• Handle incoming customer enquiries via phone, email, WhatsApp and other channels.
• Assist customers with product information, order status, pricing and delivery schedules.
• Process customer orders and update records in the ERP system (Odoo preferred).
• Coordinate with warehouse, logistics, sales and delivery teams for timely fulfilment.
• Follow up on pending orders, deliveries, exchanges and returns.

Skills

Customer service

Communication

Coordination

Problem solving

Organisational skills

English proficiency

Arabic advantageous

Education

Bachelor's degree or diploma in Business Administration or related field

Tools

Odoo ERP

Microsoft Excel

Microsoft Office

Job description

Black Pearl Consult is looking for a customer-focused and organised Customer Service Agent to support daily customer service operations in Sajja, Sharjah. The successful candidate will be responsible for handling customer enquiries, processing orders, coordinating deliveries, resolving complaints, and ensuring a smooth customer experience.

The ideal candidate should have excellent communication and coordination skills, experience in customer service, and preferably knowledge of ERP systems, particularly Odoo.

Key Responsibilities

• Handle incoming customer enquiries through phone calls, emails, WhatsApp, and other communication channels.
• Assist customers with product information, order status, availability, pricing, and delivery schedules.
• Process customer orders and update relevant information in the company's ERP system, preferably Odoo.
• Coordinate with warehouse, logistics, sales, and delivery teams to ensure timely order fulfilment.
• Follow up on pending orders, deliveries, exchanges, and returns.
• Handle customer complaints and concerns professionally and provide appropriate solutions.
• Maintain accurate customer records, service requests, and communication history.
• Monitor order progress and proactively update customers on any delays or changes.
• Coordinate with internal departments to resolve customer-related issues efficiently.
• Prepare daily customer service reports and maintain proper documentation.
• Ensure a high standard of customer satisfaction and professional communication.

Requirements

• Bachelor's degree or diploma in Business Administration, Customer Service, or a related field is an advantage.
• Minimum 2–3 years of experience in customer service, preferably within furniture, retail, or trading industries.
• Good knowledge of customer service procedures, order processing, and delivery coordination.
• Experience using Odoo ERP software is highly preferred.
• Familiarity with Odoo Sales, Inventory, and customer order management modules is an advantage.
• Proficient in Microsoft Office, particularly Excel.
• Excellent verbal and written communication skills in English.
• Arabic communication skills are an advantage.
• Strong problem-solving, multitasking, and organisational abilities.
• Ability to handle customer complaints professionally and work under pressure.

Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at [phone] or drop us a message on our website- www.blackpearlconsult.com.