Customer Service Advisor - Arabic and English Speaker - Abudhabi

Concentrix; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Concentrix is hiring a Customer Service Advisor in Abu Dhabi for Arabic and English speakers. You will engage customers from top brands across various sectors, providing timely support via phone, email, chat, and social media. The role offers on-site work with comprehensive training and development opportunities.

Ideal candidates hold a bachelor’s or diploma, are bilingual, proactive, and motivated to exceed expectations. Weekend shifts and rotating schedules are required.

Qualifications

• Bachelor’s degree or diploma in any related field.
• Proficient or bilingual in Arabic and English.
• Proactive, self-motivated, and solution-oriented.
• Able to work rotating and weekend shifts.
• Strong natural talent to help others and exceed customer expectations.

Responsibilities

• Review customer requests and expectations and respond accordingly.
• Provide support and resolve routine problems regarding our client’s product or services, interfacing via phone, email, chat, or social media as required.
• Develop technical skills and learn software solutions that improve people’s lives.
• Champion best brand experiences for our customers and clients.

Skills

Bilingual Arabic-English

Education

Bachelor’s degree or diploma

Job description

Job Title

Customer Service Advisor – Arabic and English Speaker – Abu Dhabi

Description

Join Concentrix Team today! If you are seeking a career change with a forward‑thinking global organization, Concentrix offers a supportive environment with 70+ countries of talent, award‑winning culture, and career growth opportunities.

The role brings you on site as a Customer Representative engaging customers from top brands across luxury retail, finance, real estate, fashion, healthcare, and other industry‑leading partners.

We provide comprehensive training, cutting‑edge technologies, and ongoing support. About 80% of our managers and leaders are promoted from within; we also offer free learning and leadership development programs.

Responsibilities

• Review customer requests and expectations and respond accordingly.
• Provide support and resolve routine problems regarding our client’s product or services, interfacing via phone, email, chat, or social media as required.
• Develop technical skills and learn software solutions that improve people’s lives.
• Champion best brand experiences for our customers and clients.

Qualifications

• Bachelor’s degree or diploma in any related field.
• Proficient or bilingual in Arabic and English.
• Proactive, self‑motivated, and solution‑oriented.
• Able to work rotating and weekend shifts.
• Strong natural talent to help others and exceed customer expectations.

We encourage applicants who may not meet every requirement to apply – Concentrix is committed to a diverse, inclusive, and authentic workplace. If you feel you don’t check every box, we’ll evaluate you for this or another role.