Customer Service Advisor – Abudhabi- Medical background ( Arabic/ English Speaker)

Concentrix; Abu Dhabi; On-site; AED 56,000 - 78,000; Full time

Job summary

Concentrix is seeking a Customer Service Advisor in Abu Dhabi with a medical background. The role handles customer inquiries via calls or the Internet, aiming for resolution and high satisfaction.

You will work to meet KPIs, greet customers professionally, and maintain product knowledge while documenting interactions. Candidates with a hospital/medical/insurance background and strong communication skills are encouraged to apply.

Qualifications

• High school diploma required with 3–6 months of relevant experience preferred.
• Hospital/Medical/Insurance industry experience preferred.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively in writing and verbally.
• Detail-oriented with strong attention to accuracy.
• Capable of multitasking in a fast-paced environment.
• Willingness to rotate shifts as needed.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet to provide service and resolve routine problems.
• Meet contractual KPIs and ensure quality service delivery.
• Clarify requirements, ask questions, and use resources to provide resolutions.
• Greet customers professionally and maintain a courteous tone.
• Maintain basic knowledge of products/services and document interactions accurately.
• Contribute to activities that improve customer satisfaction and business performance.
• Offer additional products and/or services where appropriate.
• Track and retrieve information in call tracking systems.
• Refer inquiries to published materials or senior staff as needed.

Skills

Computer navigation

Written and verbal communication

Attention to detail

Multitasking

Teamwork

Adaptability

Patience in customer contact

Shift flexibility

Education

High school diploma

Job description

Job Title:

Customer Service Advisor – Abu Dhabi- Medical background ( Arabic/ English Speaker)

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Hospital/ Medical/ Insurance industry experience preferred
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

GERMANY

This job description does not apply to employees in Germany.

UNITED KINGDOM

Exclude high school information in candidate profile section.

PHILIPPINES

• Minimum of two years of college education. No prior call center experience is required
• Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Confirm customer understanding of the solution and provide additional customer education as needed
• Ability to learn including strong problem solving skills
• Demonstrate strong probing and problem solving skills
• Should be able to handle complex queries
• Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ARE Abu Dhabi – Building Khaleej Area