Customer Service Administrator

GAC Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

GAC Group in Dubai is seeking a Customer Service Administrator to join our logistics team. You will execute administrative functions, coordinate documentation flow, and support customers with order and shipment inquiries.

Based in Dubai (DWC), you will schedule imports/exports, prepare customs docs, track shipments, and escalate issues while maintaining accurate records and clear communication with internal teams.

Qualifications

• Graduate with a university degree, preferably with a diploma in logistics or shipping.
• Valid UAE driver's license is preferred.
• Previous experience in a Free Zone-based logistics or shipping company is a major advantage.
• Proficient in MS Office applications and adept at learning new software.
• Strong English communication skills.
• Customer-oriented with excellent telephone etiquette.

Responsibilities

• Coordinate import/export shipments based on customer needs and priorities.
• Process orders through the companys system.
• Prepare export/import customs documentation per regulations.
• Schedule daily with operations teams and share transport requirements.
• Track shipments until destination is reached.
• Escalate complaints and service issues promptly.
• Respond promptly to customer requests and ensure timely resolution.
• Maintain accurate records for required information.
• Communicate clearly with internal teams and stakeholders.

Skills

Strong English communication skills

Customer-oriented

Telephone etiquette

Education

University degree

Diploma in logistics or shipping

Tools

MS Office

Job description

Job Description:

Join our Customer Service team in Dubai as a Customer Service Administrator.

As our Customer Service Administrator in Dubai (DWC), you will execute logistic administrative functions, coordinate documentation flow between departments, and provide top-tier service to our customers. You will be responsible for scheduling imports and exports, processing customs and documentation, and shipment tracking.

• Location: Dubai, UAE


• Employment type: Full-time

What will your day at GAC look like?

• Coordinate import and export shipments based on customer needs and priorities.


• Process principal orders through the company’s system.


• Prepare export and import customs documentation in line with applicable customs regulations.


• Coordinate daily schedules with operations teams and share transport requirements on time.


• Track shipments until they reach their destination.


• Escalate complaints and service-related issues promptly.


• Respond promptly to customer requests and help ensure timely resolution and customer satisfaction.


• Maintain accurate and organized records so required information is available when needed.


• Communicate clearly and effectively with internal teams and stakeholders.

What are we looking for?

• Graduate with a university degree, preferably with a diploma in logistics or shipping.


• Valid UAE driver's license is preferred.


• Previous experience in a Free Zone-based logistics or shipping company is a major advantage.


• Proficient in MS Office applications and adept at learning new software.


• Strong English communication skills.


• Customer-oriented with excellent telephone etiquette.

What's in it for you?

This is your chance to become part of the global GAC team which has been providing professional shipping, logistics and marine services since 1956. Everything we do is guided by the GAC Spirit, built on mutual loyalty between management and staff, and a belief in the value of our people as individuals - not just for the jobs they do.

With more than 7,500 colleagues in 300 strategically located offices in more than 50 countries around the world, we focus on quality, safety and sustainability with a human touch. Emphasising a long-term approach, innovation and ethics, our flexible and integrated portfolios are designed to work within and support our customers' operations.