Radio Room Operator

GAC Group; Fujairah; On-site; AED 90,000 - 130,000; Full time

Job summary

GAC Group in Fujairah seeks a Radio Room Operator to coordinate crew and supply boats, update logs, and relay cargo operations information. The role supports timely vessel attendance and communications, including after-hours coordination.

Candidates should have Higher Secondary Education, strong English, MS Office skills, and at least 1 year in a customer-facing role. Shipping industry experience is a plus and sailing experience is valued.

Qualifications

• Higher Secondary Education; good English communication; MS Office proficiency; ability to learn new software; minimum 1 year in a customer-facing role; shipping experience advantageous; sailing experience highly regarded.

Responsibilities

• Coordinate crew/supply boat upon receipt of check lists from Persons in Charge.
• Update daily boat log sheets and distribute to coordinators.
• Provide cargo operations updates to concerned parties, especially during absences of the handler.
• Arrange crew/personnel transportation per request with priority to own transport.
• Update vessel requirements/movements to boarding representatives to aid timely attendance.

Skills

MS Office

English communication

Customer-facing

Logistics coordination

Education

Higher Secondary Education

Tools

Microsoft Excel

Job description

Job Description:

We are looking for the right person to come onboard as our new Radio Room Operator in Fujairah.

Could it be you?

What would your day at GAC look like?

If Appointed, You Will Be Responsible For

• Crew /supply boat coordination upon receipt of check lists from Persons in Charge.
• Updating daily boat log sheets and distributing them to coordinators.
• Providing cargo operations updates to concerned parties, especially during absence of the respective handler due (out of office hours, holidays, etc.).
• Arranging crew/personnel transportation as per request from Person in Charge, with priority to use own transport.
• Updating vessel requirements/movements to boarding representatives, to facilitate timely attendance on board.
• Assisting in monitoring communications and covering operations, especially after office hours and during holidays or absence of the Person in Charge.
• Timely, accurate response and coordination for queries with clear communication, immediately elevating issues - if any - to the respective Person in Charge, boarding officer or manager.
• Twice daily (preferably noon and midnight) updating of list of tanker vessel calls by using AIS live and other sources available.
• Taking proactive and effective measures to reduce operational errors and miscommunication.
• Processing Fujairah port entry pass for clients/visitors and personnel.
• Timely and appropriate action on queries/coordination.

What are we looking for?

• Higher Secondary Education (preferred).
• Good English communication skills; knowledge of additional South Asian languages will be an added advantage.
• Proficiency in Microsoft Office applications, particularly Excel, with the ability to quickly learn and adapt to new software systems.
• At least 1 year of experience in a customer-facing role.
• Experience in the shipping industry will be considered an advantage.
• Previous sailing experience will be highly regarded.

What's in it for you?

This is your chance to become part of the global GAC team which has been providing professional shipping, logistics and marine services since 1956. Everything we do is guided by the GAC Spirit, built on mutual loyalty between management and staff, and a belief in the value of our people as individuals - not just for the jobs they do.

With more than 7,500 colleagues in 300 strategically located offices in more than 50 countries around the world, we focus on quality, safety and sustainability with a human touch. Emphasising a long-term approach, innovation and ethics, our flexible and integrated portfolios are designed to work within and support our customers' operations.

As our Radio Room Operator in Fujairah, you will be part of a leading provider of shipping, logistics, and marine services. Operating from one of the UAE's key maritime hubs, you will support vessel operations, coordinate with ships and port authorities, and help ensure the efficient delivery of marine and port services to customers across the shipping and energy sectors.

We're looking forward to hearing from you.