Customer Relationship Officer ADIB Banking 06:22

AimGulf; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Abu Dhabi Islamic Bank (ADIB) seeks a Customer Relationship Officer to manage deposit and finance product inquiries, ensuring KYC compliance and quality service. The role focuses on maintaining operational controls and promoting the ADIB brand in a fast-paced environment.

You will handle service delivery, account documentation, and cross-selling opportunities, contributing to branch sales targets while upholding policy standards.

Qualifications

• Broad knowledge of UAE retail banking products and services.
• Thorough knowledge of banking regulations and central bank policies.
• Strong sales skills with customer-facing experience.

Responsibilities

• Handle deposit account inquiries and new account openings with proper KYC adherence.
• Manage customer files for finance products and ensure accurate data entry.
• Sell and cross-sell ADIB products while maintaining brand image.

Skills

Retail Banking

Regulatory Knowledge

Sales Skills

Job description

Job Title: Customer Relationship Officer

Job Location: Abu Dhabi, United Arab Emirates

Work Mode: On-site

Date Posted: 28 October 2026

Job Reference/ID: 4798

Job Description / Role:

The Customer Relationship Officer will be responsible for managing products and service functions to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

Key Responsibilities:

• Deposit account documentation: Handle inquiries related to deposit accounts, opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
• Finance account documentation: Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
• Sales-Management of service delivery: Sell and cross sell ADIB’s products and promote ADIB’s image.
• Staff Management and coordination: Management of subordinates, plan their training and appraisal.
• Perform other task specified by Management.
• Achieving Monthly Budget: Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
• Continuous Improvement: Assist CRM to Recommend work flow changes leading to process improvements to the branch manager at least once a year.
• Internal Audit & ICD Comments: Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
• Compliance of policies & procedures: Comply and perform Key operational controls as required in ADIB’s polices & procedures in day to day operations.

Skills Required:

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Sales skills

Employment / Job Type: Full Time

About the Company:

Abu Dhabi Islamic Bank, a Sharia compliant financial institution offering retail, corporate, private and digital banking. Its products cover accounts, home and vehicle finance, cards, wealth management and business services for customers in the UAE and selected international markets.

Company Industry: Banking

Department / Functional Area: ADIB

Closing Date: 29 November 2026