Customer Relations Officer

SEVEN Wellness Club; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent wellness brand in Dubai is seeking a Customer Relations Officer to ensure an exceptional experience for club members. The role involves relationship-building, managing inquiries, and promoting premium services. The ideal candidate will have a bachelor’s degree and 1–2 years of customer service experience. Responsibilities include engaging with members, handling complaints, and conducting facility tours. This position offers competitive compensation, full access to wellness facilities, and career growth opportunities.

Benefits

Full access to SEVEN Wellness Club facilities

50% off in-house food and beverage items

Opportunities to grow across SEVEN’s expanding brands

Team-oriented supportive culture

Qualifications

• 1–2 years of experience in customer service or a similar role, preferably in a premium environment.
• Experience handling inquiries and complaints with professionalism.
• Ability to build relationships with club members.

Responsibilities

• Serve as the primary contact for club members, addressing inquiries with empathy.
• Promote membership upgrades and handle complaints effectively.
• Conduct tours and recommend personalized services to new members.

Skills

Excellent verbal and written communication skills

Strong interpersonal and relationship-building abilities

Conflict resolution and problem-solving skills

High emotional intelligence and empathy

Education

Bachelor’s degree in hospitality, customer service, business, or a related field

Tools

Customer relationship management (CRM) software proficiency

Job description

Customer Relations Officer (Emiratization)

Dubai, United Arab Emirates | Posted on 01/21/2026

SEVEN is a Dubai-born wellness brand redefining what it means to live well through seven core pillars: fitness, movement, recovery, relaxation, nourishment, longevity, and community. With an off-luxury approach and a presence across the Middle East and Europe, SEVEN creates expansive spaces and experiences designed to optimise well-being. From wellness clubs to nutrition concepts, SEVEN empowers individuals to live healthier, balanced lives, seven days a week.

Job Description

The Customer RelationshipOfficer (CRO) plays a vital role in ensuring a superior experience for clubmembers by building strong relationships, handling inquiries and complaints, and promoting premium services. This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention.

KEY RESPONSIBILITIES:

Member Engagement and Support:

• Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy.
• Greet members warmly and provide personalized assistance to ensure a seamless experience.
• Actively promote membership upgrades, class bookings, and premium services.
• Handle member complaints and resolve issues promptly, escalating to management when necessary.
• Follow up to ensure issues are resolved to the member’s satisfaction.

Membership Management:

• Assist with member onboarding, renewals, cancellations, and account management.
• Maintain accurate member records in the system, ensuring data privacy and security.
• Work closely with other departments (sales, wellness, and operations) to coordinate member services and ensure smooth communication.
• Support marketing initiatives by promoting events, offers, and programs.

Facility Tours and Promotions:

• Conduct guided tours for prospective members, highlighting the club’s premium amenities and services.
• Proactively recommend personalized services to enhance the member experience.

Member Retention:

Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention.

Identify at‑risk members and implement strategies to enhance their experience.

Requirements

• Bachelor’s degree in hospitality, customer service, business, or a related field (preferred)
• At least 1–2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship‑building abilities.
• Conflict resolution and problem‑solving skills.
• High emotional intelligence and empathy.
• Proficiency in customer relationship management (CRM) software and office tools.
• Background in the fitness, hospitality, or service industry is a plus.

Competitive Salary: Based on experience and role responsibilities

Club Access: Full access to SEVEN Wellness Club facilities and classes

F&B Discount: 50% off all in-house food and beverage items at The Dose by Silvena

Career Growth: Opportunities to grow across SEVEN’s expanding group of brands

Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being