Customer Relations Assistant: Branch Support & Service

National Bank of Fujairah; Fujairah City; On-site; AED 30,000 - 42,000; Full time

Job summary

National Bank of Fujairah is seeking an Assistant - Customer Relations to welcome customers, direct them to the correct desks and deliver express service for applications and security items. The role includes cross-selling to premium clients and handling branch communications.

You will support service standards, maintain custodianship of security items, and provide timely responses to queries while assisting colleagues and contributing to branch targets.

Qualifications

• Degree / diploma in Commerce or equivalent would be preferred
• A minimum degree (Bachelors) in a business related field or equivalent
• Experience in financial services or retail banking is advantageous

Responsibilities

• Welcome and attend customers, direct them to locations, and provide express service for applications and authorization requests
• Provide customer service supporting timely and accurate completion in line with procedures and service standards
• Cross-sell to high-profile and wealth customers and refer to OCR for further cross selling
• Custodian of security items (cheque books, returned cheques, etc)
• Respond to branch telephone calls and inquiries
• Carry out processing/service functions within specified timelines
• Respond promptly and courteously to internal and external customers
• Provide on-the-job training to colleagues and prepare reports/statistics for line management
• Support line management with changes or project work as needed
• Undertake duties at a higher level when requested by line/senior management

Skills

Retail Banking Compliance

Collaboration

Customer Focus

Results Orientation

Communication

Agility & Innovation

Sales - Retail Banking

Product Knowledge

Core Banking Systems

Process Improvement

Education

Commerce - Degree / Diploma

Business-related Bachelor’s degree

Job description

National Bank of Fujairah is seeking an Assistant - Customer Relations to welcome customers, direct them to the correct desks and deliver express service for applications and security items. The role includes cross-selling to premium clients and handling branch communications.

You will support service standards, maintain custodianship of security items, and provide timely responses to queries while assisting colleagues and contributing to branch targets.