Senior Client Relations & Compliance Liaison

Commercial Bank International; Sharjah; On-site; AED 120,000 - 180,000; Full time

Job summary

Commercial Bank International in the United Arab Emirates is seeking a Senior Officer, Customer Relations to support branch sales and service achievements by providing client support with professionalism and competence in every interaction.

The role requires acting as the primary contact for client inquiries, coordinating with Credit Administration, Operations, Compliance, and other teams to resolve requests, monitor KYC renewal, and oversee corporate account opening and onboarding.

Qualifications

• Bachelor’s degree or higher diploma in a related field.
• Banking diploma or customer service certificates.
• Minimum 3 years’ experience in Relationship Management, Customer Service, and Sales in banking.
• Strong networking with internal and external stakeholders.
• Proven retail banking sales management skills.

Responsibilities

• Serve as the primary point of contact for day-to-day client inquiries via email, phone, and messaging channels.
• Ensure prompt turnaround of client requests within service levels.
• Coordinate with internal departments (CAD, Analyst Pool, Operations, Trade Finance, Compliance, Treasury, etc.) to resolve client requests efficiently.
• Escalate complex matters to the Senior Relationship Manager when required.
• Maintain high service standards to strengthen client satisfaction and retention.
• Manage the end-to-end corporate account opening process in coordination with the Relationship Manager and Compliance.

Skills

Retail banking sales

Networking skills

Microsoft Office

Banking systems

Communication skills

Presentation skills

Education

Bachelor's degree or higher diploma

Job description

Commercial Bank International in the United Arab Emirates is seeking a Senior Officer, Customer Relations to support branch sales and service achievements by providing client support with professionalism and competence in every interaction.

The role requires acting as the primary contact for client inquiries, coordinating with Credit Administration, Operations, Compliance, and other teams to resolve requests, monitor KYC renewal, and oversee corporate account opening and onboarding.