Customer Service Assistant - Part-time - Emirati Talent

Commercial Bank International; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Commercial Bank International in Dubai seeks a customer service representative to greet clients, respond to inquiries, and process routine banking tasks with accuracy.

You will handle phone, email, and in-person inquiries, coordinate with departments, maintain confidentiality, and support branch operations in a fast-paced environment.

Strong English and Arabic communication, MS Office skills, and a professional appearance are required; bachelor’s progress is a plus.

Qualifications

• High school diploma or equivalent; a Bachelor's degree in progress is advantageous.
• Excellent spoken and written communication in English and Arabic.
• Proficiency in MS Office (Word, Excel, Outlook).

Responsibilities

• Greet and assist customers with their banking needs in a courteous and professional way.
• Respond to customer inquiries via phone, email, or in person and direct them to the appropriate department if needed.
• Support the processing of account openings, deposits, withdrawals, and other routine banking transactions.

Skills

Customer service

Bilingual English/Arabic

MS Office

Education

High school diploma

Bachelor's degree in progress

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

To assist in providing excellent customer service to clients by responding to inquiries, processing requests, and supporting daily branch operations in an efficient and professional manner.

Key Accountabilities

• Greet and assist customers with their banking needs in a courteous and professional way.
• Respond to customer inquiries via phone, email, or in person and direct them to the appropriate department if needed.
• Support the processing of account openings, deposits, withdrawals, and other routine banking transactions.
• Ensure customer information and documents are handled with confidentiality and accuracy.
• Assist in maintaining branch records, filing, and administrative documentation.
• Coordinate with other departments to resolve customer issues efficiently.
• Uphold the bank’s service standards and contribute to a positive customer experience.

Education

• High school diploma or equivalent (Bachelor’s degree in progress is an advantage).

Other Skills & Requirements

• Excellent spoken and written communication in English and Arabic.
• Good understanding of Microsoft Office (Word, Excel, Outlook).
• Ability to work in a fast-paced, customer-oriented environment.
• Professional appearance, positive attitude, and strong interpersonal skills.
• Punctual, reliable, and able to maintain confidentiality.