Customer Experience Lead - Banking & Service

National Bank of Fujairah (NBF); Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

National Bank of Fujairah (NBF) in Dubai seeks a customer service-focused professional to deliver exceptional service to our clients at the branch. You will take ownership of customer inquiries and complaints, aiming for timely resolution while supporting sales and service targets.

As a team player, you will cooperate with colleagues to achieve branch goals and provide feedback for process improvements, contributing to a smooth banking experience for customers.

Qualifications

• Diploma/ Bachelor's Degree, preferably in Commerce.
• 2-3 years banking experience or experience in any other service industry.

Responsibilities

• Provide the best service to NBF customers and achieve assigned branch targets, owning complaints to resolution.
• Be a team player in branch sales and service and support the branch goal.

Skills

Customer service

Complaint handling

Sales support

Teamwork

Education

Diploma/ Bachelor's Degree in Commerce

Job description

National Bank of Fujairah (NBF) in Dubai seeks a customer service-focused professional to deliver exceptional service to our clients at the branch. You will take ownership of customer inquiries and complaints, aiming for timely resolution while supporting sales and service targets.

As a team player, you will cooperate with colleagues to achieve branch goals and provide feedback for process improvements, contributing to a smooth banking experience for customers.