Customer Happiness Executive (UAE National)

Hamilton Aquatics Swimming Training; Dubai; On-site; AED 61,000 - 73,000; Full time

Job summary

Hamilton Aquatics Swimming Training is seeking a Customer Happiness Executive to be the first point of contact for enquiries, delivering clear information about programmes with a friendly, professional approach.

You will handle phone, email and social media inquiries, assist with bookings, support Arabic enquiries, and escalate with senior management as needed to ensure smooth operations.

Qualifications

• First point of contact for enquiries in a dynamic environment.
• Provide clear information about programmes and processes.
• Handle Arabic enquiries and bookings with professionalism.

Responsibilities

• Answer phone and social media enquiries in a timely manner.
• Process bookings and follow up with potential customers.
• Record and report complaints and follow up actions.

Skills

Arabic language

Customer service

Job description

Full job descriptionJoin Our Team as a Customer Happiness Executive at Hamilton Aquatics!Are you passionate about delivering exceptional customer service and enjoy being the first point of contact for customers? Hamilton Aquatics is seeking a dedicated Customer Happiness Executive to handle all enquiries with efficiency and friendliness, providing clear and knowledgeable information about our programmes. If you thrive in a dynamic environment and are committed to excellence, we want you to be a part of our team!

Job Purpose:

To provide first point of contact for all enquiries, provides clear and knowledgeable information of the programmes in an efficient and friendly manner.

Key Objectives:

• Key support for Arabic enquiries.
• Answer enquiry phone calls – from the office phone and company mobile phone.
• Answer all enquiry via phone, email, and social media platform from existing and potential customers.
• Help make bookings through enquiries and follow up with potential customers that have not booked.
• Record, report and escape any complaints and follow up on action taken with relevant people.
• To complete any duty that is deemed necessary by the Senior Management to ensure the smooth running of Hamilton Aquatics.
• All other duties related to the role.

Job Types:

Full-time, ContractContract length: 24 monthsPay: AED6,000.00 per month

Application Question(s):

Are you a UAE National?Can you start immediately?Language:Arabic? (Preferred)