Baby Swim Programme Lead

Swimming; Dubai; On-site; AED 119,000 - 179,000; Full time

Benefits offered by this job

Tax-free salary

Visa sponsorship

Annual flight allowance

Private medical insurance

End-of-service benefit

Continuing professional development

Job summary

Hamilton Aquatics Swimming and Training in Dubai is seeking an experienced Baby Swim Programme Lead to manage and grow a Dubai-based parent-and-baby swimming programme. You will lead the Learn to Swim activities, develop a team of baby swim teachers, and ensure a safe, nurturing and engaging experience for families.

You will plan lessons, drive programme growth, and report to the Learn to Swim Manager. The role requires a strong customer service focus and the ability to manage bookings,

Qualifications

• Teaching babies and toddlers with a recognized Level 2 qualification.
• At least 2 years of teaching experience.
• Experience leading or supervising a team is an advantage.

Responsibilities

• Plan and deliver safe, engaging baby and toddler lessons.
• Line manage the programme team and conduct training.
• Oversee programme timetable, attendance, payments, and records.
• Lead growth through marketing and family partnerships.
• Act as main contact for enquiries and resolve complaints.

Skills

Teaching babies & toddlers swim

Team leadership

Customer service

CRM/Booking system

Education

SEQ Level 2 Teaching Swimming to Babies & Toddlers

ASA Level 2 Award in Teaching Aquatics

Tools

CRM/Booking system

Job description

# Baby Swim Programme LeadOrganisation:: Hamilton Aquatics Swimming and TrainingContract Type:: PermanentQualifications:: Teaching Swimming: SEQ Level 2 Teaching Swimming to Babies and Toddlers: Teaching Swimming: SEQ Level 2 Teaching Swimming Qualification or ASA Level 2 Award in Teaching Aquatics (QCF)Working Hours:: Full timeLocation:: Dubai, United Arab EmiratesSalary:: £24,300 - 36,400 GBP per annum (dependent on exchange rate) tax freeClosing Date:: 10th December 2026 23:59Job Reference:: BST- Feb27ApplyHamilton Aquatics is looking for an experienced Baby Swim Programme Lead to manage and grow our parent-and-baby swimming programme in Dubai, UAE, starting February 2027. If you love helping little ones build early water confidence and want to lead a team delivering safe, nurturing and fun lessons, this is your chance to take your career to the next level.**The role**You’ll lead our adult-and-child Learn to Swim programme, combining hands-on teaching with programme management. You’ll plan and deliver high-quality lessons, lead and develop a team of baby swim teachers, and make sure every family enjoys an excellent experience. You’ll also drive programme growth and retention through themed swim experiences, marketing activity and strong relationships with families and partners. You’ll report to the Learn to Swim Manager.**What you’ll do***Lesson planning and delivery** Plan and deliver safe, engaging baby and toddler swimming lessons in line with our scheme of work, assessment criteria and safeguarding policies* Create fun, high-energy themed swim experiences throughout each season to build engagement and a strong sense of community* Develop and review the programme with the Learn to Swim Manager every six months, using teacher and parent feedback*Team leadership** Line manage and support the programme team, including recruitment, induction, monthly team meetings and performance feedback* Plan and lead training, and carry out site visits to quality assure lesson delivery* Keep team morale high and ensure all teachers follow our policies and procedures*Programme management and administration** Plan the programme timetable each term based on demand, and review it regularly* Oversee attendance, achievements, payments, refunds and programme records on our booking system* Arrange assessments for new families, catch-up lessons and relocations during pool closures* Complete weekly programme reporting and maximise class utilisation to meet targets*Families and communication** Act as the main point of contact for enquiries, bookings, cancellations and re-enrolments* Handle complaints professionally in line with our complaints procedure* Build strong relationships with families to support retention and customer happiness*Growth and marketing** Lead marketing activity for the programme with the Marketing team, including targeted campaigns and social media content* Organise clinics and taster sessions to attract new families and grow the programme*Health, safety and stakeholders** Manage day-to-day poolside operations, including safety checks, equipment and secure site closure* Ensure pool safety operating procedures and health and safety standards are followed at all times* Respond to emergencies, provide First Aid when needed and complete incident reports* Build effective relationships with schools, pool operators and internal teams**Qualifications*** Swim England Level 2 Teaching Swimming Qualification/ASA Level 2 Award in Teaching Aquatics, or equivalent* Swim England Level 2 Teaching Swimming to Babies and Toddlers, or equivalent**Experience*** At least 2 years’ teaching experience delivering lessons to a range of abilities* Experience teaching baby and toddler swimming lessons* Proven experience in a role with administration and KPI responsibilities* Experience leading or supervising a team is an advantage**Knowledge and skills*** Strong IT skills, including using a CRM or booking system* Customer service and relationship management skills* Problem solving and conflict resolution* Excellent communication and time management* Ability to handle information confidentially**Attributes*** Passionate about early years swimming and water confidence* Warm, patient and nurturing with babies, toddlers and parents* A confident leader who motivates and supports their team* Organised, proactive and focused on growing the programme* Flexible with working hours, including weekends**What we offer*** A competitive salary package* Tax-free salary* Visa sponsorship* Annual flight allowance* Private medical insurance* Continuing professional development opportunities* End-of-service benefit* Exclusive lifestyle benefitsYou’ll join a team that lives by our core values of Pride, Respect, Excellence, Positivity and Unity, and play a key role in giving our youngest swimmers the best possible start.## How to applyTo apply, please click **Apply**. You will be redirected to the official Hamilton Aquatics careers page to complete your application. We look forward to receiving your application.Contact phone: [phone]Apply