Site Leader

Hamilton Aquatics; Dubai; On-site; AED 167,000 - 268,000; Full time

Benefits offered by this job

Annual flight allowance

Private medical insurance

CPD opportunities

End-of-service benefit

Lifestyle discounts

Job summary

Hamilton Aquatics seeks a Site Leader in Dubai to manage the Learn to Swim programme, lead a team of swim teachers, and drive exceptional customer service and retention at the site.

You will oversee operations, lesson planning, and ensure safety and compliance while mentoring staff and coordinating recruitment and onboarding as needed.

Qualifications

• Experience leading a team of swim teachers.
• Strong customer service focus and retention mindset.
• Excellent communication across face-to-face, phone and email.

Responsibilities

• Lead a team of swim teachers to ensure high-quality lesson delivery.
• Oversee lesson planning and align with teaching philosophy.
• Monitor student progress and programme effectiveness.

Skills

Leadership

Customer service

Communication

Recruitment

Education

Level 2 Teacher

Job description

Job Description:

Hamilton Aquatics is looking for a highly motivated and experienced Site Leader to manage and deliver our Learn to Swim programme in Dubai, UAE. If you are an ambitious swimming teacher ready to take the next step in your career, this is an exciting opportunity to lead operations within a dynamic aquatic environment.

As a Site Leader at Hamilton Aquatics, you'll have the opportunity to lead and inspire a team of swim teachers to deliver top‑quality lessons to students of all ages and abilities. You’ll be responsible for managing the site effectively, ensuring excellent customer service, and maintaining a strong focus on customer retention and satisfaction.

Key Responsibilities

Programme Leadership and Delivery

• Lead a team of swim teachers to ensure high‑quality lesson delivery.
• Oversee lesson planning and implementation in line with Hamilton Aquatics’ teaching philosophy.
• Monitor lesson effectiveness to ensure students progress successfully through the programme.

Site Management and Customer Service

• Manage the day‑to‑day operations of the Learn to Swim site.
• Ensure strong customer satisfaction and retention by delivering outstanding service.
• Handle customer inquiries and concerns professionally, escalating when appropriate.

Team Leadership and Development

• Mentor and support swim teachers to promote ongoing professional growth.
• Assist with recruitment, onboarding, training, and performance evaluations.

Administration and Compliance

• Manage lesson scheduling, attendance tracking, and customer communications.
• Oversee site safety procedures, including adherence to child protection policies and health and safety regulations.
• Maintain accurate administrative records and ensure compliance with Hamilton Aquatics policies.

Requirements

• Swim England Level 2 Swimming Teacher qualification (or equivalent).
• Minimum of 2 years’ experience teaching swimmers across a range of abilities.
• Proven experience in administration, recruitment, and working with KPIs.
• Excellent communication skills (face‑to‑face, phone, and email).
• Experience working within a curriculum‑based environment.
• Valid driving licence (subject to UAE conversion requirements).

Desirable but not essential:

• Up‑to‑date lifeguard qualification
• Experience teaching adult & child programmes
• Experience within a club setting

What we offer

• Annual flight allowance
• Private medical insurance
• Continuing professional development opportunities
• End‑of‑service benefit
• Access to lifestyle discounts