Customer Happiness Officer

Al Marwan Group; Sharjah; On-site; AED 39,000 - 61,000; Full time

Job summary

Al Marwan Group in Sharjah is seeking a customer-focused receptionist to serve walk-ins, calls, and emails. You will handle inquiries and complaints professionally, maintain records, and coordinate with various departments to resolve issues efficiently.

The role requires fluency in Arabic and English, strong communication skills, and the ability to multitask in a fast-paced environment. Fresh graduates are welcome to apply, and MS Office or Google Workspace proficiency is preferred.

Qualifications

• UAE National (Emiratization role)
• Bachelor’s degree or Diploma in Business Administration, Customer Service, or related field
• Fresh graduates are encouraged to apply
• Fluency in Arabic and English (written and spoken)
• Strong communication and interpersonal skills
• Proficiency in MS Office or Google Workspace

Responsibilities

• Serve as the first point of contact for customers via walk-ins, calls, and emails
• Handle customer inquiries, requests, and complaints professionally and timely
• Ensure a positive and seamless customer experience at all touchpoints
• Maintain accurate records of customer interactions and transactions
• Coordinate with internal departments to resolve customer issues efficiently
• Support front desk and reception activities and manage customer flow
• Prepare reports on customer feedback and service performance
• Ensure compliance with company policies and service standards

Skills

Customer service

Communication

Multitasking

Arabic

English

Education

Bachelor's or Diploma in Business Administration/Customer Service

Tools

MS Office

Google Workspace

Job description

Responsibilities

• Serve as the first point of contact for customers via walk-ins, calls, and emails
• Handle customer inquiries, requests, and complaints professionally and timely
• Ensure a positive and seamless customer experience at all touchpoints
• Maintain accurate records of customer interactions and transactions
• Coordinate with internal departments to resolve customer issues efficiently
• Support front desk and reception activities and manage customer flow
• Prepare reports on customer feedback and service performance
• Ensure compliance with company policies and service standards

Requirements

• UAE National (Emiratization role)
• Bachelor’s degree or Diploma in Business Administration, Customer Service, or related field
• Fresh graduates are encouraged to apply
• Fluency in Arabic and English (written and spoken)
• Strong communication and interpersonal skills
• Proficiency in MS Office or Google Workspace
• Ability to multitask in a fast-paced environment

About the Company

Founded in 1978, Al Marwan Group is a diversified organization serving the construction, heavy machinery, Oil & Gas, real estate, development, and Hospitality sectors across the GCC.