Lifeguard Team Leader

ESM - Events and Sports Management; Dubai; On-site; AED 78,000 - 134,000; Full time

Benefits offered by this job

Competitive salary package

Annual flight allowance

Private medical insurance

End of service benefit

Lifestyle discounts

Job summary

Hamilton Aquatics in Dubai seeks an experienced Lifeguard Team Leader to supervise the lifeguard squad and ensure a safe, high-quality operational environment.

You will oversee daily lifeguard operations, perform safety audits, manage scheduling and staff development, and support coaches with member communications.

This role emphasizes a proactive safety culture, excellent service, and administrative support to sustain smooth day-to-day operations.

Qualifications

• Must be a qualified lifeguard with current certification.
• First Aid qualification required.
• Valid UAE driving licence is essential.

Responsibilities

• Supervise the lifeguard team and monitor performance.
• Conduct regular safety checks and report concerns.
• Support staff development and training needs.
• Deliver excellent customer service and handle member enquiries.
• Coordinate scheduling, absences, and transport of lifeguards to sites.
• Assist coaches with member communications and schedule changes.
• Support administration and record-keeping for daily operations.

Skills

Qualified Pool Lifeguard

First Aid qualification

Valid UAE Driving Licence

Job description

Hamilton Aquatics is looking for an experienced and proactive Lifeguard Team Leader to lead and support our lifeguard team while ensuring a safe, efficient, and high-quality operational environment. This role is responsible for overseeing daily lifeguard operations, maintaining safety standards, supporting staff development, and ensuring compliance with company policies and procedures.

The successful candidate will play a key role in promoting a positive safety culture, delivering excellent customer service, and providing operational and administrative support to ensure the smooth day-to-day running of the business.

Key Objectives

• Supervise the lifeguard team, monitor performance, provide feedback to the line manager, and identify areas requiring training, development, or skill checks.
• Conduct regular quality assurance and safety checks, including Hamilton Bay site visits, pool checks, and operational equipment inspections, and document and report any concerns or required corrective actions.
• Support lifeguards in resolving pool-related issues, ensure compliance with safety guidelines, and maintain a safe environment for swimmers, staff, and visitors.
• Deliver high-quality customer service by interacting with customers, addressing enquiries, and effectively resolving complaints.
• Assist with operational coordination, including scheduling, managing absences, attending monthly training sessions, and ensuring safe and legal transportation of lifeguards to site locations.
• Report operational concerns promptly to the line manager and provide guidance and emergency assistance as needed to uphold safety and service standards.
• Assist coaches with member communications relating to class relocations, cancellations, schedule changes, and other operational updates, ensuring professional and timely communication.
• Support the Area Manager with administrative duties as required, including record keeping, reporting, and general operational administration.
• Provide customer service and administrative support during periods of lower operational activity, assisting with member enquiries and contributing to the smooth running of the business.

Set of Required Skills, Knowledge and Behaviours

• Qualified Pool Lifeguard
• First Aid qualification
• Valid UAE Driving Licence

Desired Experience

• Proven experience in a lifeguard leadership role with administrative responsibilities
• Minimum of 2 years' experience in lifeguarding

Job-Specific Knowledge & Skills

• Excellent time management skills
• Ability to maintain confidentiality
• Strong problem-solving skills
• Ability to multitask effectively
• Effective communication skills, both verbal and written
• Strong customer service skills with the ability to professionally manage member enquiries and communications
• Excellent written and spoken English
• Proficiency in administrative tasks, record keeping, and general office support
• Ability to communicate clearly and professionally with customers, coaches, and internal stakeholders

What We Offer

• A competitive salary package
• Annual flight allowance
• Private medical insurance
• End of service benefit
• Access to lifestyle discounts