Lifeguard Team Leader

Hamilton Aquatics; Dubai; Presencial; AED 100 000 - 167 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

A competitive salary package

Annual flight allowance

Private medical insurance

End of service benefit

Access to lifestyle discounts

Resumo da oferta

Hamilton Aquatics is seeking an experienced Lifeguard Team Leader to lead and support our lifeguard team, ensuring safety, efficiency, and high-quality operations across sites. You will uphold safety standards, foster a positive safety culture, and deliver exceptional customer service while providing administrative support to ensure smooth day-to-day operations.

Key duties include supervising staff, conducting safety checks, coordinating shifts, handling inquiries, and reporting concerns to the

Qualificações

• Must have leadership experience in lifeguard role with admin duties.
• Minimum 2 years lifeguarding experience.
• Excellent command of English (written and spoken).

Responsabilidades

• Supervise the lifeguard team and monitor performance.
• Conduct safety and quality checks on sites and equipment.
• Provide feedback and identify training needs for staff.
• Deliver high-quality customer service and resolve inquiries and complaints.
• Coordinate scheduling and staff absences; manage transport to sites.
• Report operational concerns to line manager and assist in emergencies.
• Support coaches with member communications about classes and updates.
• Assist Area Manager with administrative duties and record keeping.
• Provide frontline customer and member support during low-activity periods.

Conhecimentos

Time management

Problem solving

Communication

Customer service

Formação académica

Qualified Pool Lifeguard

First Aid qualification

Valid UAE Driving Licence

Descrição da oferta de emprego

Hamilton Aquatics is looking for an experienced and proactive Lifeguard Team Leader to lead and support our lifeguard team while ensuring a safe, efficient, and high-quality operational environment. This role is responsible for overseeing daily lifeguard operations, maintaining safety standards, supporting staff development, and ensuring compliance with company policies and procedures.

The successful candidate will play a key role in promoting a positive safety culture, delivering excellent customer service, and providing operational and administrative support to ensure the smooth day-to-day running of the business.

Key Objectives

• Supervise the lifeguard team, monitor performance, provide feedback to the line manager, and identify areas requiring training, development, or skill checks.
• Conduct regular quality assurance and safety checks, including Hamilton Bay site visits, pool checks, and operational equipment inspections, and document and report any concerns or required corrective actions.
• Support lifeguards in resolving pool-related issues, ensure compliance with safety guidelines, and maintain a safe environment for swimmers, staff, and visitors.
• Deliver high-quality customer service by interacting with customers, addressing enquiries, and effectively resolving complaints.
• Assist with operational coordination, including scheduling, managing absences, attending monthly training sessions, and ensuring safe and legal transportation of lifeguards to site locations.
• Report operational concerns promptly to the line manager and provide guidance and emergency assistance as needed to uphold safety and service standards.
• Assist coaches with member communications relating to class relocations, cancellations, schedule changes, and other operational updates, ensuring professional and timely communication.
• Support the Area Manager with administrative duties as required, including record keeping, reporting, and general operational administration.
• Provide customer service and administrative support during periods of lower operational activity, assisting with member enquiries and contributing to the smooth running of the business.

Set of Required Skills, Knowledge and Behaviours

Desired Qualifications

• Qualified Pool Lifeguard
• First Aid qualification
• Valid UAE Driving Licence

Desired Experience

• Proven experience in a lifeguard leadership role with administrative responsibilities
• Minimum of 2 years' experience in lifeguarding

Job-Specific Knowledge & Skills

• Excellent time management skills
• Ability to maintain confidentiality
• Strong problem-solving skills
• Ability to multitask effectively
• Effective communication skills, both verbal and written
• Strong customer service skills with the ability to professionally manage member enquiries and communications
• Excellent written and spoken English
• Proficiency in administrative tasks, record keeping, and general office support
• Ability to communicate clearly and professionally with customers, coaches, and internal stakeholders

What We Offer

• A competitive salary package
• Annual flight allowance
• Private medical insurance
• End of service benefit
• Access to lifestyle discounts