Customer Happiness Executive: Arabic Support & Bookings

Hamilton Aquatics Swimming Training; Dubai; On-site; AED 61,000 - 73,000; Full time

Job summary

Hamilton Aquatics Swimming Training is seeking a Customer Happiness Executive to be the first point of contact for enquiries, delivering clear information about programmes with a friendly, professional approach.

You will handle phone, email and social media inquiries, assist with bookings, support Arabic enquiries, and escalate with senior management as needed to ensure smooth operations.

Qualifications

• First point of contact for enquiries in a dynamic environment.
• Provide clear information about programmes and processes.
• Handle Arabic enquiries and bookings with professionalism.

Responsibilities

• Answer phone and social media enquiries in a timely manner.
• Process bookings and follow up with potential customers.
• Record and report complaints and follow up actions.

Skills

Arabic language

Customer service

Job description

Hamilton Aquatics Swimming Training is seeking a Customer Happiness Executive to be the first point of contact for enquiries, delivering clear information about programmes with a friendly, professional approach.

You will handle phone, email and social media inquiries, assist with bookings, support Arabic enquiries, and escalate with senior management as needed to ensure smooth operations.