Customer Experience Lead, Retail Operations & Service

AlFuttaim; Dubai; On-site; AED 89,280 - 122,760; Full time

Benefits offered by this job

Competitive salary

Career progression opportunities

Training and professional development

Collaborative workplace culture

Job summary

AlFuttaim in Dubai is seeking a motivated Customer Service Specialist to ensure an exceptional shopping experience. This role involves managing customer service operations, resolving complaints, and leading a dedicated team committed to satisfaction.

You will also oversee specialized in-store services and maintain high visual standards. Previous retail experience, strong leadership skills, and fluency in English are essential. The position offers competitive salary and growth opportunities within AlFuttaim Group.

Qualifications

• Previous experience in a retail customer service or supervisory role.
• Strong problem-solving and interpersonal skills.
• Proven experience in cash handling and adherence to financial policies.
• Excellent leadership and coaching skills.
• Attention to detail and passion for high store presentation.
• Fluency in English; Arabic proficiency is an advantage.

Responsibilities

• Deliver excellent customer service by handling inquiries and resolving complaints.
• Act as the escalation point for customer concerns.
• Support the Duty Manager in overseeing daily operations.
• Supervise and coach the customer service team.
• Maintain high visual merchandising standards.
• Handle cash management procedures.
• Oversee and promote specialized retail services.
• Contribute to a positive work environment.

Skills

Customer service excellence and complaint resolution

Retail operations and cash management

Team leadership and motivation

Visual merchandising and store presentation

Communication and interpersonal effectiveness

Job description

AlFuttaim in Dubai is seeking a motivated Customer Service Specialist to ensure an exceptional shopping experience. This role involves managing customer service operations, resolving complaints, and leading a dedicated team committed to satisfaction.

You will also oversee specialized in-store services and maintain high visual standards. Previous retail experience, strong leadership skills, and fluency in English are essential. The position offers competitive salary and growth opportunities within AlFuttaim Group.