Customer Experience Lead - Fashion Store & Employee Discount

Careersatsuitsupply; Dubai; On-site; AED 72,000 - 114,000; Full time

Job summary

at in Dubai, Gate Avenue store is seeking a Customer Experience Coordinator to lead the in-store journey. You will act as the store's ambassador, ensuring a premium customer experience and driving sales through exemplary service.

Role focuses on delivering hospitality-driven service, professional interactions, and proactive issue resolution in collaboration with store leadership. A strong background in sales or hospitality is required.

Qualifications

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service/clienteling skills.
• Professional verbal and written communication skills.

Responsibilities

• Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
• Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
• Ensure clienteling activities are mapped for each guest
• Ensure seamless efficiency and positive atmosphere in the customer experience
• Partner with leadership and expert teams to proactively address service issues
• Performing other duties assigned by store leadership team

Skills

Sales & hospitality

Customer service

Clienteling

Verbal & written comms

Job description

at in Dubai, Gate Avenue store is seeking a Customer Experience Coordinator to lead the in-store journey. You will act as the store's ambassador, ensuring a premium customer experience and driving sales through exemplary service.

Role focuses on delivering hospitality-driven service, professional interactions, and proactive issue resolution in collaboration with store leadership. A strong background in sales or hospitality is required.