Customer Experience Coordinator

Careersatsuitsupply; Dubai; On-site; AED 72,000 - 114,000; Full time

Job summary

at in Dubai, Gate Avenue store is seeking a Customer Experience Coordinator to lead the in-store journey. You will act as the store's ambassador, ensuring a premium customer experience and driving sales through exemplary service.

Role focuses on delivering hospitality-driven service, professional interactions, and proactive issue resolution in collaboration with store leadership. A strong background in sales or hospitality is required.

Qualifications

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service/clienteling skills.
• Professional verbal and written communication skills.

Responsibilities

• Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
• Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
• Ensure clienteling activities are mapped for each guest
• Ensure seamless efficiency and positive atmosphere in the customer experience
• Partner with leadership and expert teams to proactively address service issues
• Performing other duties assigned by store leadership team

Skills

Sales & hospitality

Customer service

Clienteling

Verbal & written comms

Job description

Contract type Full-time

This is for our store located in Gate Avenue.

As a Customer Experience Coordinator (In-store), you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided

Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales

Ensure clienteling activities are mapped for each guest

Ensure seamless efficiency and positive atmosphere in the customer experience

Partner with leadership and expert teams to proactively address service issues

Performing other duties assigned by store leadership team

Who you are:

Previous experience in sales, hospitality, and/or service

Exceptional customer service/clienteling skills and excited to build relationships

Professional verbal and written communication skills

What you will get:

Competitive salary based on a full-time contract

A top-of-the-line training program, unique to the industry

A clothing allowance for each new season and a generous employee discount

Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad