Dubai Retail Experience Specialist

Apparel Group; Dubai; On-site; AED 28,000 - 50,000; Full time

Job summary

Apparel Group in Dubai seeks a Sales Associate - Retail Customer Experience to represent the brand, engage customers, and deliver high-quality service. Responsibilities include product knowledge, stock handling, and POS operations while supporting store sales and visual merchandising standards.

The role emphasizes greeting customers, upselling, and promoting loyalty programs to drive repeat business; flexibility for peak hours is expected.

Qualifications

• Bachelor's degree preferred.
• Effective communication and interpersonal skills.
• Ability to create a welcoming and helpful customer experience.
• Previous experience in a sales role is preferred.
• Ability to work effectively within a retail team and support store sales objectives.

Responsibilities

• Greet customers and assist them in identifying products that suit their needs.
• Engage proactively with customers to help convert browsing into sales.
• Promote the company's loyalty program to encourage repeat business.
• Follow the GUEST service model: Greet, Understand, Explain, Sell, and Thank.
• Maintain awareness of brands and stock across the store.
• Explain product features, materials, and care instructions clearly.
• Operate the POS system and balance till at shift end.
• Process payments accurately and issue receipts.

Skills

Customer service

Communication

Upselling

Visual merchandising

Stock handling

Education

Bachelor's degree preferred

Tools

POS system

Job description

Apparel Group in Dubai seeks a Sales Associate - Retail Customer Experience to represent the brand, engage customers, and deliver high-quality service. Responsibilities include product knowledge, stock handling, and POS operations while supporting store sales and visual merchandising standards.

The role emphasizes greeting customers, upselling, and promoting loyalty programs to drive repeat business; flexibility for peak hours is expected.