Customer Experience Coordinator

Suitsupply; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Industry training

Clothing allowance

Employee discount

Travel opportunities

Job summary

Suitsupply in Dubai's Gate Avenue is seeking a Customer Experience Coordinator to lead our in-store brand experience. You’ll act as the store’s ambassador, delivering a Radically Personal customer journey and supporting seamless operations to maximize sales.

You will collaborate with the management team to ensure every guest receives exemplary service, mapping clienteling activities, maintaining professional interactions, and contributing to the store’s image of quality and professionalism.

Qualifications

• Experience in sales/hospitality/service.
• Exceptional customer service and clienteling skills.
• Strong verbal and written communication; flexible schedule.

Responsibilities

• Exceed client expectations at every visit and create an environment focused on the client experience.
• Ensure all employees present professionally and deliver top-level service to maximise sales.
• Map clienteling activities for each guest.
• Maintain seamless efficiency and positive atmosphere in the customer experience.
• Collaborate with leadership to address service issues proactively.
• Perform other duties assigned by store leadership team.

Skills

Sales experience

Hospitality

Clienteling

Communication skills

Job description

Job Description:

This is for our store located in Gate Avenue.

As a Customer Experience Coordinator (In-store), you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

• Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
• Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
• Ensure clienteling activities are mapped for each guest
• Ensure seamless efficiency and positive atmosphere in the customer experience
• Partner with leadership and expert teams to proactively address service issues
• Performing other duties assigned by store leadership team

Who you are:

• Previous experience in sales, hospitality, and/or service
• Exceptional customer service/clienteling skills and excited to build relationships
• Professional verbal and written communication skillsFlexible work schedule, including evenings, weekends, and holidays

What you will get:

• Competitive salary based on a full-time contract
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and a generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad