Sales Advisor

Kavak Mexico; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Kavak Mexico in Dubai seeks a customer service professional to manage high volumes of inbound and outbound leads through calls and chats. You will build rapport, understand client needs, and guide them toward vehicle purchases or selling opportunities.

Fluency in Arabic and good English, strong communication, and the ability to handle surveys and CRM tasks will be essential. UAE nationality is preferred for eligibility in this role.

Qualifications

• High school diploma or equivalent required.
• UAE National (Emirati).
• 1–2 years of experience in a call centre, customer service, or aftersales role. Automotive industry experience is an advantage.
• Fresh graduates with strong communication skills may also be considered.
• Fluent in Arabic (spoken and written).
• Good command of English (spoken and written).

Responsibilities

• Initiating and managing a high volume of leads through phone and chat.
• Establishing rapport with prospects, understanding their needs, and nurturing leads into purchases.

Skills

Arabic fluency

English proficiency

Excellent communication

Customer service

Time management

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

WhatsApp Business

SMS platforms

Job description

Your mission

You will help us deliver the best customer experience in the tech automotive retail industry

Key Responsibilities

Initiating and managing a high volume of leads interested in purchasing or selling a car through different channels like phone and chat

Establishing rapport with prospects understanding their needs our value proposition and maintaining ongoing relationships to nurture leads into purchases sales

Requirements

Skills and Qualifications

High school diploma or equivalent required

UAE National Emirati

1 2 years of experience in a call centre customer service or aftersales role Automotive industry experience is an advantage

Fresh graduates with strong communication skills may also be considered

Language Skills

Fluent in Arabic spoken and written with the ability to handle Arabic-speaking customers confidently

Good command of English spoken and written

Technical Skills

Proficiency in Microsoft Office Word Excel Outlook

Experience with CRM or customer management systems and the ability to keep accurate records

Comfortable using WhatsApp Business and SMS platforms for customer communication

Ability to work with survey tools and track survey responses

Core Skills and Competencies

Excellent verbal and written communication with a clear polite and professional phone manner

Strong complaint-handling skills including the ability to stay calm and empathetic with upset customers

Good follow-up discipline and attention to detail

Good time management with the ability to handle a high volume of calls and follow-ups daily

Persuasive communication to encourage rescheduling service bookings and survey completion

Good judgement on when to escalated sensitive complaints to the Aftersales Supervisor

Teamwork and the ability to coordinate with Service Advisors the workshop team and the Aftersales Supervisor

Customer-focused attitude with a positive and professional approach

High school diploma or equivalent required.

UAE National (Emirati).

1–2 years of experience in a call centre, customer service, or aftersales role. Automotive industry experience is an advantage.

Fresh graduates with strong communication skills may also be considered.

Language Skills

Fluent in Arabic (spoken and written), with the ability to handle Arabic-speaking customers confidently.

Good command of English (spoken and written).

Technical Skills

Proficiency in Microsoft Office (Word, Excel, Outlook).

Experience with CRM or customer management systems, and the ability to keep accurate records.

Comfortable using WhatsApp Business and SMS platforms for customer communication.

Ability to work with survey tools and track survey responses.

Core Skills and Competencies

Excellent verbal and written communication, with a clear, polite, and professional phone manner.

Strong complaint-handling skills, including the ability to stay calm and empathetic with upset customers.

Good follow-up discipline and attention to detail.

Good time management, with the ability to handle a high volume of calls and follow-ups daily.

Persuasive communication to encourage rescheduling, service bookings, and survey completion.

Good judgement on when to escalation sensitive complaints to the Aftersales Supervisor.

Teamwork and the ability to coordinate with Service Advisors, the workshop team, and the Aftersales Supervisor.

Customer-focused attitude, with a positive and professional approach.