Customer Experience Desk Specialist

Majid Al Futtaim; Dubai; On-site; AED 39,000 - 58,000; Full time

Benefits offered by this job

Friendly environment

Great colleagues

Leadership model

Job summary

Majid Al Futtaim manages the bespoke Customer Service program for a Majid Al Futtaim Mall. The role focuses on day-to-day operations of the Customer Service Information Desk, delivering high-standard service to create an effortless, unforgettable experience for shoppers.

The candidate supports inquiries, resolves issues, and builds strong relationships with tenants while adhering to established processes and grooming standards to reflect the brand image.

Qualifications

• High School Diploma or Bachelor's Degree (any field).
• 0 to 2 years' work experience in Customer Service in a reputed shopping centre or luxury hotel industry in GCC or abroad.
• Strong problem-solving abilities.

Responsibilities

• Keep updated on Asset Management Business Unit- shopping center services, amenities, and promotions for smooth Customer Service Desk operations.
• Ensure daily desk operations follow established processes under Supervisor guidance.
• Adhere to grooming standards to uphold Majid Al Futtaim Properties' image.
• Assist customers with inquiries and provide information on events, maintaining a positive attitude.
• Address and upscale customer complaints professionally.
• Foster relationships with tenants to facilitate operations and resolve issues.
• Manage inventory per Asset Management Business Unit- Finance procedures and report discrepancies promptly.
• Support mall promotions, maintain directories, and ensure policy compliance.

Skills

Strong problem-solving abilities

Education

High School Diploma or Bachelors Degree

Job description

Majid Al Futtaim manages the bespoke Customer Service program for a Majid Al Futtaim Mall. The role focuses on day-to-day operations of the Customer Service Information Desk, delivering high-standard service to create an effortless, unforgettable experience for shoppers.

The candidate supports inquiries, resolves issues, and builds strong relationships with tenants while adhering to established processes and grooming standards to reflect the brand image.