Emirati Talent - Customer Service Officer

Majid Al Futtaim; Dubai; On-site; AED 39,000 - 58,000; Full time

Benefits offered by this job

Friendly environment

Great colleagues

Leadership model

Job summary

Majid Al Futtaim manages the bespoke Customer Service program for a Majid Al Futtaim Mall. The role focuses on day-to-day operations of the Customer Service Information Desk, delivering high-standard service to create an effortless, unforgettable experience for shoppers.

The candidate supports inquiries, resolves issues, and builds strong relationships with tenants while adhering to established processes and grooming standards to reflect the brand image.

Qualifications

• High School Diploma or Bachelor's Degree (any field).
• 0 to 2 years' work experience in Customer Service in a reputed shopping centre or luxury hotel industry in GCC or abroad.
• Strong problem-solving abilities.

Responsibilities

• Keep updated on Asset Management Business Unit- shopping center services, amenities, and promotions for smooth Customer Service Desk operations.
• Ensure daily desk operations follow established processes under Supervisor guidance.
• Adhere to grooming standards to uphold Majid Al Futtaim Properties' image.
• Assist customers with inquiries and provide information on events, maintaining a positive attitude.
• Address and upscale customer complaints professionally.
• Foster relationships with tenants to facilitate operations and resolve issues.
• Manage inventory per Asset Management Business Unit- Finance procedures and report discrepancies promptly.
• Support mall promotions, maintain directories, and ensure policy compliance.

Skills

Strong problem-solving abilities

Education

High School Diploma or Bachelors Degree

Job description

The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.

ROLE PROFILE

• Keep updated on Asset Management Business Unit- shopping center services, amenities, and promotions for smooth Customer Service Desk operations.
• Ensure daily desk operations follow established processes under Supervisor guidance.
• Adhere to grooming standards to uphold Majid Al Futtaim Properties' image.
• Assist customers with inquiries and provide information on events, maintaining a positive attitude.
• Address and upscale customer complaints professionally.
• Foster relationships with tenants to facilitate operations and resolve issues.
• Manage inventory per Asset Management Business Unit- Finance procedures and report discrepancies promptly.
• Support mall promotions, maintain directories, and ensure policy compliance.

REQUIREMENTS

• High School Diploma or Bachelor's Degree in any field
• 0 to 2 years' work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
• Strong problem-solving abilities.

WHAT WE OFFER

• At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.