Customer Service Coordinator Shopping Mall Customer Experience - Majid Al Futtaim Properties - Dubai

Majid Al Futtaim; Dubai; On-site; AED 50,000 - 70,000; Full time

Benefits offered by this job

Experience in premium retail and customer service operations

Development of customer engagement skills

Diverse team environment

Job summary

Majid Al Futtaim in Dubai is looking for a Customer Service Coordinator to support daily operations at the Customer Service Information Desk in their shopping malls. This role is pivotal in ensuring a professional guest service environment, assisting visitors with information, and managing complaints effectively.

The ideal candidate should possess strong customer service skills, a high school diploma, and at least two years of relevant experience. Join a dynamic team focused on delivering exceptional shopping experiences.

Qualifications

• Minimum two years of customer service experience in a shopping mall, hospitality, or luxury hotel environment.
• Strong interpersonal and communication skills when interacting with customers from diverse backgrounds.
• Ability to manage customer inquiries and resolve issues professionally.
• Familiarity with mall operations, retail environments, or hospitality service standards is an advantage.
• Strong organizational skills and ability to multitask in a busy customer‑facing environment.

Responsibilities

• Support daily operations of the Customer Service Information Desk in accordance with company standards.
• Respond to customer inquiries in person and over the phone with professionalism.
• Handle customer feedback and complaints in line with established service guidelines.
• Coordinate with mall management to resolve customer service issues.

Skills

Customer service and guest relations

Shopping mall operations knowledge

Complaint resolution and service recovery

Retail environment communication

Customer engagement and service delivery

Administrative coordination and record management

Telephone and in-person service communication

Payment handling and service desk operations

Education

High school diploma or equivalent qualification

Job description

Position Overview

Customer Service Coordinator Shopping Mall Customer Experience supports the daily operations of the Customer Service Information Desk within Majid Al Futtaim shopping malls. The role ensures a smooth and professional guest service environment by assisting visitors with information, handling inquiries and complaints, coordinating mall services, and supporting customer engagement programs that enhance the overall shopping mall experience.

Key Responsibilities

• Maintain updated knowledge of shopping mall facilities, services, stores, layouts, and promotional events to assist visitors effectively.
• Support daily operations of the Customer Service Information Desk in accordance with company service standards and procedures.
• Provide customers with directions, store information, and details about mall events and promotional activities.
• Respond to customer inquiries in person and over the phone with professionalism and efficiency.
• Handle customer feedback and complaints in line with established service guidelines and service level agreements.
• Coordinate with mall management and internal departments to resolve customer service issues.
• Execute and manage the mall Gift Card program and related payment handling procedures.
• Ensure all customer service activities comply with operational policies and service quality standards.
• Contribute to creating a welcoming and memorable shopping experience for mall visitors.

Ideal Profile

• High school diploma or equivalent qualification.
• Minimum two years of customer service experience in a shopping mall, hospitality, or luxury hotel environment.
• Strong interpersonal and communication skills when interacting with customers from diverse backgrounds.
• Ability to manage customer inquiries and resolve issues professionally.
• Familiarity with mall operations, retail environments, or hospitality service standards is an advantage.
• Strong organizational skills and ability to multitask in a busy customer‑facing environment.

Skills Set

• Customer service and guest relations
• Shopping mall operations knowledge
• Complaint resolution and service recovery
• Retail environment communication
• Customer engagement and service delivery
• Administrative coordination and record management
• Telephone and in-person service communication
• Payment handling and service desk operations

Why Join Us

• Work within one of the region's most recognized shopping mall and retail management groups.
• Gain experience in premium retail and shopping mall customer service operations.
• Develop customer engagement and service excellence skills in a dynamic retail environment.
• Join a diverse team focused on delivering memorable shopping experiences for visitors.