Guest Experience Coordinator, Mall Services & Info Desk

Majid Al Futtaim; Dubai; On-site; AED 66,960 - 100,440; Full time

Benefits offered by this job

Opportunity for professional growth

Dynamic and collaborative work environment

Work within a prestigious retail organization

Job summary

Majid Al Futtaim in Dubai is seeking a Customer Service Coordinator to enhance mall operations. The role focuses on managing the Information Desk, providing guests with essential information, and handling inquiries professionally.

Candidates should possess a high school diploma, with 2+ years in customer service, and exhibit strong communication skills and attention to detail. This full-time position offers a competitive salary and a chance for professional growth within one of the region’s leading organizations.

Qualifications

• Minimum 2 years of customer service experience in shopping malls, hotels, or luxury service environments.
• Excellent interpersonal and communication skills with a customer-centric mindset.
• Strong problem-solving ability and attention to detail.

Responsibilities

• Manage daily operations at the Customer Service Information Desk.
• Provide guests with accurate information about mall facilities and promotions.
• Handle customer inquiries and complaints professionally.

Skills

Customer Relationship Management

Front Desk and Guest Services

Complaint Resolution

Retail and Mall Operations Support

Teamwork and Communication

Payment and Gift Card Handling

Education

High school diploma or equivalent

Additional certification in hospitality or customer service

Job description

Majid Al Futtaim in Dubai is seeking a Customer Service Coordinator to enhance mall operations. The role focuses on managing the Information Desk, providing guests with essential information, and handling inquiries professionally.

Candidates should possess a high school diploma, with 2+ years in customer service, and exhibit strong communication skills and attention to detail. This full-time position offers a competitive salary and a chance for professional growth within one of the region’s leading organizations.