Mall Information Desk Customer Care Specialist

Majid Al Futtaim; Dubai; On-site; AED 50,000 - 78,000; Full time

Job summary

Majid Al Futtaim is seeking a Customer Service Executive for the Mall Information Desk in Dubai. The role focuses on visitor assistance, mall information, gift card services, and daily desk operations across a busy retail destination.

The candidate should have at least 1 year of customer service experience in a high-volume environment and strong knowledge of mall operations, with a keen ability to maintain service standards and deliver a positive guest experience.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience in a high-volume environment.
• Experience at information desk, reception, or concierge is valuable.

Responsibilities

• Maintain knowledge of mall stores, services, facilities, and directions.
• Respond to enquiries in person and by phone with courtesy and efficiency.
• Handle complaints per approved service guidelines and coordinate follow-up.

Skills

Mall customer service

Information desk ops

Visitor assistance

Mall directory knowledge

Store location guidance

Telephone enquiries

Complaint resolution

Gift card processing

Payment handling

Cash transactions

Customer service reporting

Multitasking

Cultural awareness

Education

High school diploma or equivalent

Job description

Majid Al Futtaim is seeking a Customer Service Executive for the Mall Information Desk in Dubai. The role focuses on visitor assistance, mall information, gift card services, and daily desk operations across a busy retail destination.

The candidate should have at least 1 year of customer service experience in a high-volume environment and strong knowledge of mall operations, with a keen ability to maintain service standards and deliver a positive guest experience.