Customer Experience Call Center Specialist

Confidential Careers; Sharjah; On-site; AED 60,000 - 100,000; Full time

Job summary

Confidential Careers in the United Arab Emirates is seeking a customer service representative to handle inquiries, manage complaints, and provide product information. You will be the frontline contact, maintaining a professional image across voice and online channels.

The role requires logging interactions in Salesforce and collaborating with departments to ensure high customer satisfaction and accurate data management. A bachelor’s degree and 2+ years of experience are expected.

Qualifications

• Bachelor's degree in any field.
• Minimum 2 years of relevant experience.

Responsibilities

• Make calls professionally and provide information about products and services.
• Obtain customers’ information by making telephone calls; interviewing clients through surveys and verifying the information.
• Provide and collect details from customers regarding their requirements and collect information, details about customer complaints and feedback.
• Keep records of customer interactions and transactions, details of inquiries, complaints, comments, and actions taken.
• Update the information provided by customers in Salesforce (CRM) and assign it to relevant department.
• Conduct aftersales survey with customers periodically to enhance customer experience.
• Enter customer information into the Salesforce (CRM) for business acquisitions, retention and management.
• Ensure to achieve quality assurance target on a weekly & monthly basis.
• Perform any other related tasks as maybe required.

Skills

Customer service

Communication

Telephone handling

Problem solving

Education

Bachelor's degree

Tools

Salesforce

Job description

Confidential Careers in the United Arab Emirates is seeking a customer service representative to handle inquiries, manage complaints, and provide product information. You will be the frontline contact, maintaining a professional image across voice and online channels.

The role requires logging interactions in Salesforce and collaborating with departments to ensure high customer satisfaction and accurate data management. A bachelor’s degree and 2+ years of experience are expected.