Customer Care Representative - Hiring UAE National

TASC Outsourcing; Dubai; On-site; AED 42,000 - 78,000; Full time

Job summary

TASC Outsourcing is seeking a Customer Care Representative to support customers through calls, email, and chat, ensuring a positive service experience.

Responsibilities include handling queries, providing information, recording interactions, and escalating complex issues when needed, while maintaining a courteous, efficient service standard.

Qualifications

• Graduate, Diploma, or Higher Secondary qualification.
• Freshers or candidates with up to 1 year of customer service experience can apply.
• Good verbal and written communication skills.
• Basic computer knowledge.
• Customer-friendly and patient approach.
• Good listening and problem-solving skills.

Responsibilities

• Handle customer queries through calls, email, or chat.
• Provide accurate information on products and services.
• Resolve basic customer issues and complaints.
• Record customer interactions and update customer details in the system.
• Follow up on pending customer requests when required.
• Escalate complex issues to the relevant team or supervisor.
• Maintain professional and courteous communication at all times.
• Meet basic customer service, quality, and response-time targets.

Skills

Customer Service

Customer Support

Customer Care

Call Handling

Email Support

Chat Support

Complaint Handling

Customer Experience

Communication

Problem Solving

Data Entry

MS Office

Customer Relationship Management

Query Resolution

Escalation Management

Call Centre

Contact Centre

Education

Graduate

Diploma

Higher Secondary qualification

Job description

We are looking for a friendly and customer-focused Customer Care Representative to support customers through calls, email, and chat while ensuring a positive service experience.

Key Responsibilities

• Handle customer queries through calls, email, or chat.
• Provide accurate information on products and services.
• Resolve basic customer issues and complaints.
• Record customer interactions and update customer details in the system.
• Follow up on pending customer requests when required.
• Escalate complex issues to the relevant team or supervisor.
• Maintain professional and courteous communication at all times.
• Meet basic customer service, quality, and response-time targets.

Requirements

• Graduate, Diploma, or Higher Secondary qualification.
• Freshers or candidates with up to 1 year of customer service experience can apply.
• Good verbal and written communication skills.
• Basic computer knowledge.
• Customer-friendly and patient approach.
• Good listening and problem-solving skills.

Skills

Customer Service, Customer Support, Customer Care, Call Handling, Email Support, Chat Support, Complaint Handling, Customer Experience, Communication, Problem Solving, Data Entry, MS Office, Customer Relationship Management, Query Resolution, Escalation Management, Call Centre, Contact Centre.