Customer Experience Executive – Dubai

Confidential Careers; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Confidential Careers in Dubai, United Arab Emirates, is seeking a Customer Service Executive to manage day-to-day customer interactions across calls, messages, and email, ensuring timely responses and accurate records.

The role emphasizes understanding customer needs, coordinating with internal teams, and maintaining structured documentation to support service quality and timely resolution. 1–3 years of experience and strong English are preferred.

Qualifications

• Strong written and spoken English, professional communication skills.
• Experience handling inquiries, issue resolution, and follow-up.
• Ability to manage multiple requests with timely responses.

Responsibilities

• Own customer enquiries from receipt through closure using approved channels.
• Maintain complete and accurate customer records and commitments.
• Coordinate with sales, operations, logistics, or other internal stakeholders to resolve issues.
• Identify urgent or complex cases and escalate appropriately.
• Monitor open requests and follow-up commitments to ensure resolution.
• Capture recurring questions and feedback to drive improvements.
• Represent the organization professionally with empathy and accountability.

Skills

English proficiency

Customer service

Communication

Tools

CRM systems

Ticketing systems

ERP systems

Job description

Confidential Careers in Dubai, United Arab Emirates, is seeking a Customer Service Executive to manage day-to-day customer interactions across calls, messages, and email, ensuring timely responses and accurate records.

The role emphasizes understanding customer needs, coordinating with internal teams, and maintaining structured documentation to support service quality and timely resolution. 1–3 years of experience and strong English are preferred.